Lost access to existing designs after being forcibly moved to a hub - Fusion personal

[geoff_l_mead]

I am a personal user of Fusion 360, mainly for simple domestic and garden projects in retirement. Despite using this for around 5 years, I am far from an expert as I keep my designs simple and don't use any of the more advanced features.

I recently ran up Fusion 360 after a break in usage of about 1 month and was directed through the normal lo in procedure in my browser.

I was then asked to specify the name of a hub. Seeing no other options, I picked the name "Fritz" for my new hub and continued. Once the procedure was complete and fusion started up, I found the new hub was there with no designs in it and absolutely no sign whatever of any of my existing designs. I also noted that I am now running a 30 day trial instead of my normal personal licence. I have always found Fusion 360's update procedures a bit opaque but I now have absolutely no idea what has happened and how I can get back to where I was.

Can anyone help me out please?

@geoff_l_mead Your post title was modified to add the product name and version and to increase findability - CGBenner

[RajkumarIlanchelian]

@geoff_l_mead Can you please direct message @Andy.Spivey and @porkodi_autodesk the email ID you use for Fusion? We can check in the backend to see what could be happening. 

[geoff_l_mead · Accepted solution]

Thanks for the response Rajkumar. The problem is now solved and was down to me logging in with my regular gmail account rather than the one I use just for Fusion. Basically stupid user error and making me feel very red faced!

Having suddenly realised what was probably causing the problem, I logged back in a while ago with the correct email account and normality was restored.

Andy Spivey contacted me by email and I've messaged him as well.

Thanks for your help and apologies for what turned out to be a pretty basic user error!

Regards,

Geoff Mead

[RajkumarIlanchelian]

@geoff_l_mead Glad its all working now and you are back to productivity.