Hi @leonardo.k,
I think you have in your teams list some old BIM Hubs or personal Hubs.
I had the same issue a few months ago and I throw myself out of this hubs and after that the option became available.
Activate the Text Command and type in cde.udahometab
That will show you with hub is causing the problem.
After you step out of that hub and still don´t have access, again type in that command and he is pointing out the next one.
For me it where 6 old team hubs where I didn´t work in anymore.
Below it shows that a personal hub isn´t available for that home tab.
If you don´t need that personal hub you can create a case at Autodesk to delete that one.

Good luck.
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Met vriendelijke groet | Kind regards | Mit freundlichem Gruß
Marco Takx
CAM Programmer & CAM Consultant

