Folder Contents Do Not Copy Between Projects

[Anonymous]

Hi,

I am Project Admin on 2 projects in Fusion Team. 

If I copy a file from Project A to Project B, it works fine.

If I copy a folder containing a file from Project A to Project B, the folder will copy, but the contents do Not copy!

This seems to be a bug, as I am sure I could copy entire folders, and their contents, previously.

It is very tedious to have to go into the Main folder and copy all subfolders & contents individually...  Quite a big waste of time for what we are doing.

Please advise.

Thank you,

John

[paul.clauss]

Hi @Anonymous

Thanks for posting! I tried recreating this on my end today and have some thoughts. 

I found that the copy seemed to transfer the files within the folder as long as I allowed it to complete - the files were included as long as I kept the tab open long enough for the green success ribbon to be shown, as below:

I did notice that, if I closed the tab in which the transfer was occurring or hit the "Escape" key while the "transferring folder" loading screen was shown, the upload would be cancelled and only the folder would appear in the destination project. Could this be what is occurring on your end? Are you seeing the green ribbon?

I'd be interested to see a screencast if you can reliably reproduce this behavior, along with your diagnostic log files. 

Is the data contained in the folders limited to any particular filetype?

Does this behavior occur between any two folders, or only in certain situations?

Hopefully this helps us get started! Please let me know if you have any questions.

[Anonymous]

Hi Paul,

Thank you for your reply.

I tried to replicate this error again today.  And, of course, now I can't replicate it...  Copying folders between projects is working, today anyway.

What you discovered resembles my error from yesterday.  By that I mean, after choosing the copy-folder location and clicking "ok" the screen would just hang on "loading."  It would never complete.  And I waited at least 3 minutes for the longest try.

After hanging like this for a few minutes, I checked the destination folder and found only an empty main folder with no contents.  I repeated this several times with no success.

If I transferred files (even multiple) rather than folders, then the transfer would not "hang."

Today, it is no longer hanging on the transfer.  All seems good.  Will post again if I come across it in the future.

Thank you,

John