Hi @Anonymous,
Thanks for posting and welcome to the Fusion community!
I'm sorry to hear about this issue! To help me troubleshoot this would you be able to share some additional information with me? Are you trying to render the design locally or on the cloud? Is this happening with just one design or is it occurring regardless of the design that you are trying to create a rendering for? If this behavior is limited to just one design, would you be able to share the design with me? We have a great article, linked here, that describes the various ways that you can share your designs to collaborate with others. For the purposes of troubleshooting this issue, I would recommend sharing a public link to the design. If for whatever reason you are unable to share the link publicly, feel free to send it to me directly in a private message.
Would you also be able to send me your application log files? We have a great article linked here that provides the directories for locating these files on your machine. I would just like to note that these files appear in folders on your machine that are hidden by default. For more information on hidden files and folders, see the articles we have created for Windows and macOS based machines.
In the meantime, I've seen a similar issue pop up in Revit before where people were getting this error message when the language setting for Decimal separator was not set to the "." character. Would you mind checking up on this setting to see if that issue has crept into Fusion? To do this:
- Go to the Windows Control Panel --> Clock, Language and Region --> Region and Language
- Click the Additional settings button.
- Set the Decimal symbol to a period.
- Click OK.
- Click OK.
Thanks in advance for the information! I hope my suggestion helps! Please let me know if you have any questions or concerns - I am always happy to lend a hand!
Cheers,