Your rendering could not be rendered because an error occured ... Cloud and Local not working on big imported assembly

[hannesschlaeger]

I imported a large 3D dwg from AutoCAD with the upload function.

Then I added a Fusion part (assembly) and tried rendering it.

Cloud rendering end with the message:

Local rendering just kills the application with no message.

I tried cloud and local several times with the same result.

In canvas rendering works.

Any ideas what went wrong with cloud and local rendering? Is there a limitation? The RAM usage rises from 8GB to 12GB when I start local rendering. So there is still some room left before reaching the 16GB limit of my machine.

https://autode.sk/2CsAEbx

[ryan.bales]

I would suspect its the size and complexity that is causing it to fail. @SallyYang should be able to look at the file and provide you a more detailed response, if you can share a public link and DM her on the forums referencing this thread (which she will have also seen)

[SallyYang]

Hi @hannesschlaeger, would you please DM me the f3d or f3z file of this model that lead to render crash, we will keep it internally. Thanks!

[SallyYang]

Thanks for sharing the model. I can reproduce the cloud rendering error with it, and I will report it to the cloud rendering team for further solution.

But for local rendering, I can render it successfully with this model. Please see the image below:

[hannesschlaeger]

Then I will try it on a different machine. We'll see if it works.

[hannesschlaeger]

Hello Sally,
I just tried on our new machine with plenty of cores and memory. Rendering didn't work. Only "in canvas rendering" is working.

How did you do your rendering? Settings? Screencast walkthrough?
Roman.

[SallyYang · Accepted solution]

Hi @hannesschlaeger , thanks for keeping us updated.

I'm sorry that I wasn't aware that I used a newer version to local render this model.  I could reproduce the crash issue in local render with the old version like yours. I'm afraid you have to use the in-canvas render as a temporary renderer, but after our next update(planed in early August), you may be able to local render this model.  And for cloud render, I've reported the issue to our develop team, hope we can resolve it soon. 

[koenk]

Hi Sally, did the development team come up with a solution? I am having similar issues when rendering a big more than 300MB assembly in the cloud.

• Local works fine.
• The individual parts render fine, but combined the cloud renderer responds with the "Your rendering could not be rendered because an error occurred." error.
• Hiding specific parts of the model doesn't work either, even rendering an empty viewport results in the same error.
• All materials are native to Fusion.
• Some geometry consists of complex meshes, but as previously mentioned all parts render fine in the cloud individually.

The render attached is rendered locally.

Kind regards, Koen

[SallyYang]

Hi @koenk , thanks for reporting the issue to us.

The original issue of the model in this post is caused by some geometry issues which has been reported to the corresponding development team. But for cloud rendering error, there might by some different reasons:

• For some big models, the cloud rendering service may running out of memory, so the render job returned with error
• Some high resolution decals/images consumed a lot of memory during the rendering, so we suggest to replace them with smaller size/resolution.
• Other reason that need to be triage accordingly. @yuejuan.dong may help to check the backend log of cloud rendering service and find out why the render job failed with error.

Before getting the fix from cloud rendering service team, hope you can get some acceptable rendered images from local render. 

[koenk]

Thanks @SallyYang for the prompt reply. I will use local rendering for now and I will try to reduce the size of my model. 

While figuring out the problem I requested so much cloud renders that my account has been limited to 400 credits. I understand this measure for misuse, but I think it is not an appropriate measure for me figuring out this error. Is there a way to reset my account to unlimited credits?

[koenk]

@yuejuan.dong Would it be possible to check je backend log to see why my cloud renders fail? I made the model much simpler, and I keep getting the same error now and then. Sometimes it succeeds much more complex renders, and sometimes it fails to even render a few geometric shapes.

[koenk]

Update @SallyYang & @hannesschlaeger 
I moved back in time to a version of the file that would render properly (save for cloud render). Opened it, saved it as a new file and now this version won't  render in the cloud. It al worked fine yesterday. Nothing changed to the actual file. It would be of great support to come up with a solution as my deadline is approaching 🙂

[SallyYang]

Hi @koenk , would you please share us your account ID and the design name that failed in cloud rendering. Thanks!

[koenk]

Hi Sally, I will send you a private message.

[Anonymous]

I have the same issue and have been trying this and that until reinstaling the program.

None of that works. Can you help me as well? 

[SallyYang]

Hi @Anonymous，

Sorry to hear that you have seen the same issue in rendering.

As there are different situations that may lead to the rendering failure,  would you please let me know if your local render worked as expected for this model? If yes, would you share your account name and the model name to me (through private message), so I can send it to the cloud rendering team to check the render job status in their server. If not, could you share your model to help us reproduce the issue? Thanks! 

[ehrlichALHGG]

Hi, I have the same problem with rendering. In-canvas works fine but local rendering consume all RAM more than 14GB... and than crash. 

I have:

Win 11 PRO

Intel I7-10700F (8core / 16 logical core - up to 4.5GHZ)

16GB RAM

GPU Nvidia GTX 1650 SUPER

Version of Fusion 360: 2.0.12392

Before few days work everything fine. Reinstalling doesn't help.

Can anybody help me? 

Thanks a lot. 

Best regards

Petr Ehrlich

[ehrlichALHGG]

I find a problem. I have large decals (DPI). 

Problem solved. 

[teo3632]

The same thing happened to me today. I saw an update pop up and I thought nothing of it and confirmed. Now I can't cloud render a spatula. 

[vaino_komulainen_ax]

This happens to me also few times a month.