I'm trying to delete a file which apparently is in use.
As I am not using it, I opened it online to see if more details are available. There I am told that the file is used by me (nice name spelling there) and two others.
Theoretically, one other person has access to my Fusion files but I am ready to bet he is not using the file either. So who does? And who is the 3rd person with access to my files?
Hello,
We are sorry to see you encountered this issue. It was an unfortunate side-effect of a change we recently introduced. We have since retracted that submission and we are trying to resolve the issue. There are no workarounds you can take to fix the issue. Note that such files cannot be deleted. In the meanwhile, you can isolate such data in a separate folder so that it does not come in the way of your daily work. We will reach out to you on this thread once we have a resolution and if any action is needed on your end.
Thanks
Gautham Kattethota
Hi,
We have been working on a fix for this issue and might be able to try this out soon. We are not at a stage yet to deploy these changes to everyone. We can validate the fix with you to see if it removes the extra people that the system says are using your files. Would you be willing to try the fix? If interested, you can email me privately at kattetgATautodesk.com and we take it forward. Appreciate your patience on this issue while we worked on a fix.
Thanks
Gautham Kattethota
Hi Arthur,
We are close to deploying a fix for this issue. It would help us if we can validate our fix with you before that. Could you contact me at kattetgATautodesk.com. I would like to collect some details from you.
Thanks
Gautham
Hi Anil,
We surely can help you out here. Could you contact me at kattetgATautodesk.com. I would like to collect some details from you to make sure the fix we have will work for you.
Thanks
Gautham
Fusion
