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where are my files? The internet connection is not giving me my work..

Anonymous

where are my files? The internet connection is not giving me my work..

Anonymous
Not applicable

Hello, spent a couple day's working on a design. Well now there is nothing in my document list/grid. I have tried to restart and reload nothing is happening. The little busy circle just keeps spinning, I have a internet connection of 120mps at present. I have an I7 10th gen 128gb ram 3tb storage and a GeForce 1660 w6gb. I am well above what is required to run this software.. I truly hope that this is not a common issue. if this is a common issue I will have to reevaluate my needs. please inform me what might be the issue pls..

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jodom4
Community Manager
Community Manager
Accepted solution

Hey vicroy62,

Try emptying your cache, that usually solves this kind of problem. 

Clear Cache.gif


Jonathan Odom
Community Manager + Content Creator
Oregon, USA

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Anonymous
Not applicable

Thanks, clearing the cache did the trick. 😊

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