Fusion
The current version can always be found on the Whats new page:
https://www.autodesk.com/products/fusion-360/blog/october-2023-product-update-whats-new/
Ryan Bales
Fusion 360 Product Support
From what i can tell, your case is with our accounts team and talking to someone unlikely to be familiar with Fusion.
It's mostly that "Customer Support" is a very broad term for a very large company with a significant number of products. Non commercial subscribers are entitled to talk to our accounts team and they often try to help but also are unfamiliar with the programs.
Ryan Bales
Fusion 360 Product Support
It's mostly that "Customer Support" is a very broad term for a very large company with a significant number of products. Non commercial subscribers are entitled to talk to our accounts team and they often try to help but also are unfamiliar with the programs.
Ryan Bales
Fusion 360 Product Support
I don't know but its not something that makes me happy to hear.
I would highly recommend using the options here to contact support directly: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/What-are-the-Techn...
Ryan Bales
Fusion 360 Product Support
I would highly recommend using the options here to contact support directly: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/What-are-the-Techn...
Ryan Bales
Fusion 360 Product Support
I don't see any cases with my team. In-Product Chat should be the fastest way to get hold of us, web and Schedule a call would work too.
If you are using web chat - you are NOT chatting with "Product support." But likely are accounts team.
As a commercial subscriber - from Fusion do the following:
- Click the Autodesk logo in the lower right
- Type your issue
- Scroll down
- Click 'contact a support agent'
- You should only wait around a minute before chatting with product support
Ryan Bales
Fusion 360 Product Support
