view cube becomes deactivated

[Anonymous]

hello,

i have noticed that occasionally the view cube is not working correctly. the small house icon disappears and the cube becomes inactive. clicking on it does nothing. also it seems like its is a lighter shade of grey? that may be due to it not being clickable. i have not found any solutions to this issue, and i cannot determine the cause. usually it becomes usable after a while. hopefully this is just user error and someone can tell me how to fix it. its not a huge issue but it is very frustrating. 

thanks

[Anonymous]

Most likely there is an unusually large object or long line.

1. zoom all.

2. Identify exceptionally long lines or large objects that you know shouldn't be on your drawing.

3. Delete. That should do.

[dan.laccetti]

Worked for me, thank you!

[Anonymous]

yes this worked for me, thank you!

[Phil.E]

Update: the bug related to the timeline described by myself above is getting attention right now. We hope to improve this in a future update. I'll come back and let you know when the update is released. I'm hoping this fixes some of the issues with View Cube as well. Your feedback at that time will confirm it. Thanks for your patience with this issue.

[rclarksonW8SJY]

Just checking back in on this - I still experience the issue quite often, I just found this thread and it perfectly describes what is happening to me. I am able to recreate the issue when following your steps to reproduce the UI issue.

Before I found your recovery method I would click onto the tab of a different open file in Fusion and then click back to the file I was working on - that normally did the trick. Your recovery method of "Click anywhere in the grey area for the design timeline." is much more efficient and I can confirm that it works for me but it would be good to get an update if the original issue is being worked on.

MacBook Pro (Retina, 13-inch, Early 2013)

High Sierra

Built-in trackpad - no USB mouse devices

Fusion 360 2.0.7463

[Phil.E]

Thanks for confirming. When the update goes live I'll check in. 

[untrustedone]

one of the biggest aggravations of Fusion is this Bug. Nearly half my versions are due to the view cube wonkiness, and that is the comment i put in.  

Macbook Air 10.15.3, Fusion 2.0.7824, i use mouse and track pad, second monitor.Memory does not seem to be an issue as it hovers above 1.5 G free.

[Phil.E]

Thanks for reporting.  The next update will be in a couple weeks. Please let me know after that time if the issue is repeatable.

[untrustedone]

I must say that Fusion has been more stable in this aspect. I have not had to restart for this reason for a while.

[Phil.E]

@untrustedone  thanks for letting us know!

Which issue do you refer to? There are a few listed here. 

[Phil.E]

UPDATE: Please let me know if you can still reproduce this issue in the latest release builds. 

Check that your build number is at least 2.0.8111 (or greater). Does this issue continue to happen in these new builds?

[kentozier]

Here it’s May 2020 and this issue still exists on a Mac.

System info

2017 MacBook Pro  pro 13 inch 

Processor: 2.3 ghz Intel core 5

Memory: 8gb 2133 MHz LPDDR3

Graphics: Intel Iris plus graphics 640 1536 mb

Storage: 261 gb

OS version: MacOS Mojave 10.14.6

No peripherals, Comcast lower tier internet connection. 

Fusion info version: 2.0.8176

Active plan: Fusion 360 personal

No plugins or extensions added

I read this thread and tried to remember any steps that might be reproducible. Nothing as simple as do these three things and the cube freezes, but to the best of my recollection it usually seems to happen after spinning the cube a lot looking at all sides of an object.

Because of the cube placement, I do tend to go off the right side of the screen a lot Which causes Fusion to flip to the complete other side of an object, rather than continuing to rotate in the same direction. I wouldn’t say though that going off the screen always precedes the dead cube. 

Some observations:

While the cube is dead, the free orbit and constrained orbit continue to work. 

Sometimes, if I wait several minutes, it comes back to life. I looked it up and Fusion autosaves every 5 minutes, perhaps it happens sometime around autosaves, but that’s just a wild guess.

My usual cure is just to save what I’m working on, quitting and relaunching. Works every time and is reasonably quick on an SSD drive. It is a bit annoying though to have to do this.

[Phil.E]

Thanks for the details.

Have you tried orbiting by using trackpad or mouse instead of dragging the view cube?  

[Phil.E]

Thanks for the very detailed description and list of your hardware specs. I did not mean to skip by that when I responded on Saturday. This info is all added to the bug report and I'm urging the team to take this up again. The hard part is reproducing it in a debugging environment.

[kontactFAH6Y]

I'm using a new M1 Mac Mini.

Tried this method, now working for me. I've had some success just closing the file and re-opening but it isn't consistent.

[mianos]

I just got this again today. I could do nothing to solve it this time but exit and restart fusion. Normally I can click in the timeline or go and select something in another app and it comes back. 

[waags001]

+ 1 for this. Still happening in 2020. I am using Fusion 360 2.0.9512 on a MBP mid 2014 running Mojave 10.14.6. I am using a usb mouse

[kentozier]

For the last couple of weeks, I’ve been using Fusion, a lot, and it’s still an issue as of August 14, 2021. No exaggeration, I have to quit Fusion 15 to 20 times per day to get a functional view cube back.

Still haven’t detected a concrete pattern to it. Best guess is that the background number crunching isn’t properly isolated from the user interface. At least the code that deals with the view cube. It behaves much like a blocking dialog, almost like it’s waiting for the user to do something, or for some process to complete, or time out, before freeing up the cube again.

A new issue has also surfaced: Fusion suddenly goes into zoom mode and doesn’t return to scroll mode, ever. The only solution is to quit and restart, just like the view cube.

Im using Fusion exclusively on a MacBook Pro, 2017 with nothing else plugged in except the power chord.

Im considering buying a new MacBook and would be willing to sell you mine, or trade for cloud credits, so you could have a machine that encounters these errors consistently, more than a dozen times per day.

Note added at 6:15 pm: The cube just froze after using a dialog box. Specifically, after double clicking on an appearance and adjusting its roughness. Once I dismissed the dialog and closed the appearance palette, view cube was dead.

note added at 6:50 pm: Cube just froze again after using appearance palette. Selected “polished titanium” appearance, closed palette, and cube was dead. On to restart number 20, for today.

[kentozier]

Note added at 7:12 pm, same day as above: cube just froze again after using appearance palette. I’m detecting a pattern…

[kentozier]

10:10 pm, same day

Another view cube deactivation after using the chamfer dialog box. The problem seems increasingly like deactivation is related to when fusion switches focus from dialogs back to the main program.

Ill leave it there…