view cube becomes deactivated

[Anonymous]

hello,

i have noticed that occasionally the view cube is not working correctly. the small house icon disappears and the cube becomes inactive. clicking on it does nothing. also it seems like its is a lighter shade of grey? that may be due to it not being clickable. i have not found any solutions to this issue, and i cannot determine the cause. usually it becomes usable after a while. hopefully this is just user error and someone can tell me how to fix it. its not a huge issue but it is very frustrating. 

thanks

[Anonymous]

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@Anonymous wrote:

I came across this issue today as well. Just wanted to let you guys know I was able to get it working again by pinch zooming in and out on my Macbooks trackpad. Hope it helps!

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Thank you @Anonymous

I tried the pinch to zoom on my surface pro (1) running windows ten and scrolled back over to the view box with my mouse and it solidified.

(version: 2.0.2139)

[El8ias]

Yes, freezes up often on my Mac Book Pro track pad.  It just reminds me to shift, track pad, rotate my view. 

[Phil.E]

This is one of those frustrating issues for us and you.

Bottom line on fixing bugs: I need to be able to reproduce it. If a crash or bad behavior can be reproduced, then we can set a break point in the code and figure out exactly what is going on.

I cannot reproduce this issue. I test Fusion on 4 completely different MacBook machines, including one from the "wild" (a former customer machine), and whatever causes this never happens to me.

It may be related to: other apps, your design complexity, your video card, old drivers from other apps, it's hard to say. Here is where you all can help: Narrow down the condition that causes this so that I can repeat it.

Try these things, not necessarily in order, these are independent steps. Try them one at a time and see if it makes a difference.

• Remove or update old 3D connexion or Wacom drivers.
• Ensure your video card is the dedicated GPU for your machine (power saver settings will turn off dedicated GPU while on battery). Use Graphics Diagnostic (in the ?Help menu upper right).
• Turn off video effects.
• Restart your machine.
• Open a new file, does it happen with very little on the screen?
• Open your biggest file, does it happen constantly?
• If you always run Chrome with 10+ tabs open, shut Chrome completely.
• Turn off any other persistent app that is always on when you are using Fusion.

Thanks for your patience and help with this. I look forward to finding the cause of this so we can fix it.

Regards,

[Mowee]

I had this issue, but have not seen it for some time now...    

( watch now that I said this, it will happen today... )

[Anonymous]

thanks for the support Phil. i posted this issue over a year and half ago. although back then it was happening enough that i felt i should report it, it has been a while since i have seen it. whether buying a new machine, or updates on your end fixed it, i don't know. either way it seems to be gone. thanks!

[greenveg]

I just had this happen to me.

My setup:

Macbook pro 15" retina with 2.3GHz i7 and Nvidia GT 650M card

8GB RAM

Fusion 360 versio 2.0.2,317

Was running chrome with ~12 tabs open. No other programs except finder. 

Tried:

• minimizing
• hiding
• right-clicking on and around the cube
• messing around with which component was activated

It didn't work. Then, when messing around with energy saver/ graphics card settings it started working again. I have no way to know for sure that this caused it.

When the isssue happened I had automatic switching between integrated intel graphics and Nvidia card. The power plug was in a working the whole time.

Anyhow back to work!

[El8ias]

I found to reactivate the cube just zoom or move the view with your mouse. It's a little frustrating but I have pretty much abandoned the cube for Shift / Mouse to adjust the view.  Still would be nice for the cube to just work regardless. 

[greenveg]

Happened again. Same computer as I mentioned above.

EDIT: running version 2.0.2,455

Also, something weird happend when I was checking the version (top bar menu -> "about fusion 360). See added images. Model workspace running fine.

BUT I am currently forcing my computer to run with the integrated intel iris card only. (hardware issue with the nvidia card).

Might be a clue, might not.

[Phil.E]

Hi,

Thanks for the update. I can try some more steps to reproduce it, for one, turn off NVIDIA.

Regards,

[ryborg]

Just started having this problem on Mac OS Sierra and You're Right -- Pinch Zooming fixes the dead cube!!!

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@Anonymous wrote:

---

@Anonymous wrote:

I came across this issue today as well. Just wanted to let you guys know I was able to get it working again by pinch zooming in and out on my Macbooks trackpad. Hope it helps!

---

Thank you @Anonymous

I tried the pinch to zoom on my surface pro (1) running windows ten and scrolled back over to the view box with my mouse and it solidified.

(version: 2.0.2139)

---

[Phil.E]

Thanks and noted.

(internal reference FUS-25923)

[Anonymous]

I am seeing this same issue, under the same circumstances, but the view cube is not only "grayed out" but its also comprised of dashed lines, instead of the normal solid lines.

[Phil.E]

@Anonymous

Welcome to the Fusion forums!

To help us all understand this problem, can you post your graphics diagnostic information? There is a tool on the ?Help menu for this.

Thanks!

[Anonymous]

I'm having the same issue, and I can confirm that pinch-to-zoom "unbreaks" the view cube. I'm glad I stumbled into this workaround, because it's a very frustrating problem that I encounter frequently, and only a restart of the program would fix it before I learned about the pinch zoom trick.

Here is my graphics diagnostic info:

[GPU Information]
GPU Device: AMD Radeon R9 M395X
GPU RAM: 4,096 MB
GPU Driver API: OpenGL

[Graphics Effects Settings]
Use high-resolution graphics: Off
Anti Aliasing: On
Ambient Occlusion: On
Object Shadow: Off
Ground Shadow: On
Ground Reflection: Off
Selection Display Style: Simple
Transparency Effect: Better Performance

[Limit effects to optimize performance]
Off

I'm on an iMac (Retina 5K).

[Phil.E]

@Anonymous

I'm assuming then that you are using a wireless trackpad? If so, how old is it?

Thanks,

[Anonymous]

Affirmative. It is the Magic Trackpad that came with my iMac. While the model is called "Late 2015," I just purchased it from Apple a few months ago, so it should be the latest trackpad they're using.

[Anonymous]

I'm also using a 3dconnexion Space Mouse Pro to navigate around in Fusion in parallel. It could be some weird interaction of the two.

[Phil.E]

That's entirely possible. 

Be sure you have their latest drivers.

http://www.3dconnexion.com/service/drivers.html

This is great info, thanks for the updates.

Regards,

[Anonymous]

I just updated the drivers and rebooted and the problem still occurs intermittently.

[ericbrowning]

It's 2017 and this problem still persists.  Please fix this super obnoxious bug.

Fusion 360  version 2.02938

Mac 10.11.6 with 16GB of RAM.