Verification Email Never Received

martin_hermansGKUZ2
Explorer

Verification Email Never Received

martin_hermansGKUZ2
Explorer
Explorer

Hi,

 

I have downloaded and installed Fusion 360 with an Education License, but whenever I try to open the application, I am prompted with an email verification window, however, no matter how long I wait or how many times I request the verification to be sent, I never receive it (see the image for details). I have checked my spam filters, spam inbox, etc. and it never seems to be delivered.

 

Any help would be appreciated.

 

Thanks,

Martin

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RajkumarIlanchelian
Autodesk
Autodesk

@martin_hermansGKUZ2 From the image I see your Autodesk registered email but on the backend it looks like you used maybe a social account like TinkerCAD to sign in? 

Can you try logging to Fusion now? 

Rajkumar Ilanchelian
Autodesk Fusion

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martin_hermansGKUZ2
Explorer
Explorer
Hi Rajkumar,

Thank you for getting back to me. That is strange since I have only been logging in using my registered email account (martin.hermans@mail.utoronto.ca). I have attempted to log in again and I am prompted by the same email verification window.
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RajkumarIlanchelian
Autodesk
Autodesk

@martin_hermansGKUZ2 Do you have a TinkerCAD account? It looks like the hub created is associated to a different email. 

Can you try to login to https://login.autodesk360.com/login

Rajkumar Ilanchelian
Autodesk Fusion

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martin_hermansGKUZ2
Explorer
Explorer

Hi Rajkumar,

 

I do not have a TinkerCAD account, as far as I am aware -- I have never used that product, only AutoCAD 2024 with the Education License as well.

 

When I navigate to this link, https://login.autodesk360.com/login, I actually get the same email verification page as I get from the Fusion 360 application (image attached). 

 

Thank you.

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RajkumarIlanchelian
Autodesk
Autodesk

@martin_hermansGKUZ2 I have asked for internal help on this on.e Will post back here. 

Rajkumar Ilanchelian
Autodesk Fusion

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martin_hermansGKUZ2
Explorer
Explorer
Hi Rajkumar,

Thank you, I appreciate the assistance!

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Andy.Spivey
Community Manager
Community Manager
Accepted solution

Hi @martin_hermansGKUZ2  - it looks like there was an invitation that was essentially "stuck."  We've cleared this and you should be all set for Fusion.  Sorry about the hangup there, please let us know that you are able to get in OK.


Andy Spivey
SQA Engineer
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martin_hermansGKUZ2
Explorer
Explorer
Hi Andy,

Thank you so much for getting back to me about this, I am now able to access Fusion! I appreciate the assistance.

Best wishes,
Martin
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