Uploads Stuck

[woodworker2001]

I am having an issue when I hit save the files just continue to upload and get stuck about half way across the progress bar.

I have:

1. signed out and back in
2. Used the cancel stuck uploads button
3. Unistalled and reinstalled fusion
4. I have also tried it on multiple different networks both at school and at home. 

I was very excited to switch and use fusion in my classroom from inventor after a conference and then started using it and it has been very slow and saving a file has been an issue that has really been frustrating.  During a webinar I lost my file due to uploading issues.  The unistall did not happen and a file which I had already created and just turned a part visibility back on and tried to save has been uploading for over an hour and the upload progress has not moved.

[dsouzasujay]

Hi @woodworker2001 

Could you please check if below knowledge article helps to fix the problem?

File stuck in upload queue in Fusion 360.

[woodworker2001]

No this did not work

[woodworker2001]

I tried designing something today and it is stuck on an upload again and it appears as though the new project I created today and worked for a few hours on is an empty project despite saving and saving as to edit along the way

[woodworker2001]

These have been loading for hours at this point and are different jobs then were stuck in the past.  And they dont even include all the designs I have saved here recently

[dsouzasujay]

Hi @woodworker2001 

Please see if this works.

Manually clear out the upload Queue

1. Close Fusion 360

2. Browse to:
C:\Users\***\AppData\Local\Autodesk\Autodesk Fusion 360\***\W.Login\

2. Make a copy F & Q folders and save it to a different directory for safe keeping

3. Delete all the files and folders in "W.wwwwip1fqa" and the UploadQueuedFileList.xml

4. Delete the jobs.json and the jobs.json.lck files located in:
C:\Users\***\AppData\Local\Autodesk\Autodesk Fusion 360\***\P.Login

5. Restart Fusion 360

Let me know if Fusion works after this, If not "collect the Diagnostic Log Files for Fusion 360" and attach here to the next reply

[woodworker2001]

Delete all the files and folders in "W.wwwwip1fqa" and the UploadQueuedFileList.xml

I am not finding a W.wwwwip1fqa folder.....

Here is what I have in these different directories

[dsouzasujay]

@woodworker2001 

Close fusion 360 application, Take a backup of 4DD2REMCWBTC, Delete all the files inside 4DD2REMCWBTC.

Launch Fusion 360.
If you still see problem, Please share the Diagnostic Log Files in the next reply

[woodworker2001]

This does not seem to have solved the issue.  Here are the diagnostic Files.  My files have been trying to save for over an hour.

[woodworker2001]

Wanted to see what other suggestions you have.

A couple files did save, but they were well over 1 hour to save... on good high speed internet at my local community college while noone is on campus....  I have lost numerous projects throughout the which has been frustrating.  I am/was considering a transition to Fusion in my classroom, but this is making me rethink this transition.

[woodworker2001]

@dsouzasujay  Just today I got an email from my tech department checking on my pc due to excessively high internet usage during the time when I had it open and fusion was running still trying to save a fell from my first email with the picture.  I am getting very close to abandoning fusion at this point if I cant figure this out.  

I am attaching another set of diagnostic files as you asked for.  Could you please point me in the right direction?

[dsouzasujay]

Hi @woodworker2001 

The log file clearly says problem is related to upload. 

Could you give a try below steps.

1. From the File menu, open Show Text Commands. 

2. Enter the following text command. This cancels all ongoing uploads and creates a backup of all the uploads in an "OxygenID"/UploadsBackup folder. 

Fusion.CancelUploads 

3. If creating the backup fails, use the following alternative text command.

Warning: This will cancel the uploads and not create a backup. 

Fusion.CancelUploads/force

4. Clear Fusion 360 cache data

 

Restart to clear cache

[woodworker2001]

@dsouzasujay I did this.  I then created a quick cube and attempted to save it.  This cube has been saving for 5 minutes at this point and when I attempt to close Fusion it is telling me I have 3 pending jobs.

Attached are the latest log files and a screen shot

[dsouzasujay]

Hi @woodworker2001 

I can see there are few issues with proxy in the log file.

Please give a try by changing proxy settings

How to configure proxy server and firewall for Fusion 360

[woodworker2001]

@dsouzasujay This seemed to fix the problem for a few days.  They changed the settings for me in our tech office, but today I again have stuck uploads.  These are 3 very small files that I created that will not upload or export an STL  Attahced are the diagnostic files