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Upload Delayed, Into the Future!

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Message 1 of 6
PeterGCM6M
228 Views, 5 Replies

Upload Delayed, Into the Future!

Recently fusion has had the upload delayed box pop up every time I save a file. Originally I thought this was due to my crappy internet connection, however, on a closer look, I realized that Fusion is trying to start the uploads almost an hour into the future! I checked my PC clock, it's displaying the correct system time, and rebooted Fusion and my PC multiple times over the last week, with no change to this little bug.
It's not affecting my workflow, files still have the correct time stamp when they are saved and upload correctly. It's more just annoying that the little box keeps popping up.

5 REPLIES 5
Message 2 of 6

@PeterGCM6M Canyon please send us your log files:

1. Close Fusion 360
2. Go to add/remove program
3. Select Fusion 360 - MODIFY

4. This will launch the Fusion service utility 
5. Run the gather system info
6. This will generate two zip files
7. Please attach the diagnostics logs.zip

This will give us an idea on what to do. Likely you will need to run the "Reset" on the service utility but please don't run that yet. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 6
PeterGCM6M
in reply to: PeterGCM6M

As requested, here are the Log files! 

Message 4 of 6

@PeterGCM6M Thank you for the logs. I certainly see some errors in here that I am going to consult with our engineering team. I will post back here with recommendations or more questions. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 5 of 6

@PeterGCM6M Here is an update. Talking with our engineering team, the logs certainly helped to see what is happening. There will be a proper fix for this in an up coming update in September but here is what you can do to clean this up on your machine. 

1. Close Fusion 360 (Makes sure that it is not lingering in the task manager)
2. Go to C:\Users\[Windows User ID]\AppData\Local\Autodesk\Autodesk Fusion 360\[Alphanumberic unique ID]
3. Delete files with .sql, .sql-shm, .sql-wal extension

Now start Fusion 360. This should take care of this problem on your machine. Please let us know if you are still experiencing this behavior after this clean up of files. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 6 of 6

@RajkumarIlanchelian 

Thanks for the solution, after the last small update that was sent out yesterday, the notifications have stopped on their own. However, I did follow the steps you described just to make sure any loose ends were cleared up.

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