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update documentation for fusion 360 stuck in offline mode

tedbradley314
Advocate

update documentation for fusion 360 stuck in offline mode

tedbradley314
Advocate
Advocate

my fusion 360 was stuck in offline mode, and i was troubleshooting through the following article (restarting fusion 360, restarting my computer, checking proxies, deleting cache, etc).

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

It turns out fusion 360 was stuck in offline mode because there's a toggle in the "clock" icon at the top right that was set to offline mode. Flipping it to on solved the problem. I suggest adding this to the above article. 

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Phil.E
Autodesk
Autodesk

Thanks for reporting. I think it may have been left out of that article because what you describe is an intentional toggle that the user has to perform. I'm asking to include a check on that toggle as the first step of the troubleshooting.





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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