Uninstall cleaner tool won't open

[isaacpollak]

I originally ran into a problem where I was unable to export drawings as PDFs. I'd click the OK button, but no file would be written. After searching the forums, it seemed like the solution was a clean install. I downloaded the cleaner tool from the support page, but after unzipping, it won't open. I don't get the "Fusion 360 Cleaner can't be opened because it is from an unidentified developer" error - it's just a generic error that says "The application Fusion 360 Cleaner can't be opened" and I am not given any option to "open anyway" in system preferences. I'm on a mac running OSX 10.15.7. Any ideas?

[dsouzasujay]

Hi @isaacpollak ,

Follow Below steps

1. Download "Automatic Uninstall cleaner tool"
2. Keep it on the desktop
3. Make sure to remove spaces (for example rename it to "Fusion_360_Cleaner.app")
4. Open Terminal and enter below line.
   

   sudo chmod -R 755 /Users/<YOUR USERNAME>/Desktop/Fusion_360_Cleaner.app 
   ​

5. Make sure to change your username in the above line.
6. Hit enter.
7. Enter your password.
8. Hit enter.
9. Now Try to open Fusion_360_Cleaner.app

Let me know if this works

[isaacpollak]

When tried to rename the cleaner to "Fusion_360-Cleaner.app", the .app extension disappears after I hit 'enter'. Then in terminal, when I enter the command you suggested, I get a response saying "No such file or directory". 

[dsouzasujay]

Hi @isaacpollak ,

Can you please share the screenshots of

1. Terminal with command line and
2. The ""Fusion_360-Cleaner.app" which is on the desktop

[isaacpollak]

Thanks for your quick replies. Here are the screenshots:

[dsouzasujay]

Hi @isaacpollak ,

Remove the <>

1. Copy  below lines and Paste them in terminal
2. Press enter
3. Enter your Machine password 
4. Press enter

sudo chmod -R 755 /Users/isaacpollak/Desktop/Fusion_360_Cleaner.app 

[isaacpollak]

Ok that worked! D'oh. But now when I try to open the cleaner app I get a new error saying "Fusion_360_Cleaner is damaged and can't be opened."

[dsouzasujay]

@isaacpollak 
Delete the old uninstall app and download a new copy from here

[isaacpollak]

I deleted the original and and downloaded a new copy, and received the same "Fusion_360_Cleaner is damaged and cannot be opened" error. 

[dsouzasujay]

Hi @isaacpollak ,

Not sure what is happening.
I have created a screencast video, Please follow the same on your machine.

Video

Let me know if it works

[isaacpollak]

Hi @dsouzasujay ,

Thanks for all of your help. I really appreciate it. I followed the instructions of your screencast, but I received the same "Fusion_360_Cleaner is damaged and cannot be opened" error as I have before. I'm at a bit of a loss. Is the problem something with my machine? Some kind of compatibility issue?