Unexpected File Export Behaviour

[HarrisonClassic]

Just noticed in the last few days a strange behaviour with the model I'm working on - just wondering if anyone else is having the same issue.

Everytime I do a save to the cloud I generally do an export locally too.

I notice that when I try this, I don't get much happening, no CPU activity, no network usage and it eventually after around 10 minutes fails.

If I initiate it a second time, anywhere from 30 seconds to even 5 minutes later, even while the original attempt is carrying on, it completes with success usually within about 30 seconds. (it's only around 150k exported so not big)

thoughts anyone

David

[jeff_strater]

Thanks for sharing the model privately, @HarrisonClassic .  I can reproduce this in my environment.  Same problems - in my case, I exported 3 times with failure, then, the next time it succeeded.

Here is another thread that I think sounds similar:  export-to-sketchup-fails  - same story - fails sometimes, then succeeds.  I have sent these two threads off to our translator team to see if they have experienced anything relevant, or have any explanation for the behavior.  Hopefully they will get back to me with some answers.

A minor point:  Your design is 150MB, not 150KB.  Still not an excuse, just some explanation about why it takes so long to succeed or fail.  

One last comment:  "I notice that when I try this, I don't get much happening, no CPU activity, no network usage and it eventually after around 10 minutes fails."  The answer as to why you don't see any CPU or network activity is shown here:

All of the real work takes place on our cloud servers.  Once the design is uploaded, your machine is out of the picture entirely.

[jeff_strater · Accepted solution]

Thanks to your reporting of this issue, at least one translator infrastructure problem has been identified.  I don't understand the details myself, but it appears as if the translation itself was actually successful, but that fact was not communicated properly back to Fusion, which eventually times out and interprets that as a failure.  I think that explains why the times when the translation was successful were so much faster than the failures.  The failure required the timeout period to expire.  Thanks again for reporting this, @HarrisonClassic (and for the DM to me pointing it out).

[ArnieO]

Is the identified problem confirmed to be the reason that Sketchup export now systematically produces a 6 kB empty file?
Ref: https://forums.autodesk.com/t5/fusion-360-support/export-to-sketchup-fails/m-p/10894934

[ArnieO]

The same thing happens if I export from https://myhub.autodesk360.com

I receive only 5,6 kb files that are empty.

[al90000]

Hello,

I confirm I have similar issue.

With project big (a lot of element body sketch...) when I try to export as stl, I need to do 2 3 event 4 time before it start to convert file with a long period of time before starting to show windows with conversion process. At this moment I have all request in the same time. (I leave 20min with not forcing a second export and nothing happen)

Regards

Gilles