Unable to renew Personal Use Licence

[Anonymous]

I have been unable to renew my personal use license on the website. Are there website issues?

[sytran]

I too am having the same issue.  I tried renewing today on my computer then on my phone.

[Anonymous]

Same, my license just expired, and every time I hit the Next Button trying to renew, nothing happens.

[thejermyn]

Same here! we are all struggling 😞

[dinko.lackovic]

Same thing here. Clicking on the Next Button, nothing happens

[James.Youmatz]

Hi all,

We are rapidly working on fixing the web page. I will send an update once it is fully functioning again. Apologies for the inconvenience.

In the meantime, if you need to Sign Up or Renew can you send me an email to james.youmatz@autodesk.com including the email address associated with your Autodesk Account? I will manually apply the personal use license.

[Anonymous]

I was having the same issues where I could not click "Next" after entering my personal information.

I had cleared my cache, history, & cookies. Tried different computers, installed new browsers. No luck.

After reading @daniel_lyall 's post (https://forums.autodesk.com/t5/fusion-360-support/unable-to-register-for-fusion-360-hobbyist/m-p/104...) I also attempted:

• Turning off antivirus: No luck
• Turning off antivirus & firewall:
  • It actually advanced to the next screen: "Download and install Fusion 360". Some progress.
  • Though after clicking the download button I get the error: "Something went wrong when creating your hobbyist license."
• Turning off antivirus & firewall, and clearing browsing history (again):
  • Everything worked.

It seems a bit "Windows 95" to ask users to remove all protections for some task to work. But I guess "it is what it is".

[James.Youmatz]

Hi all,

The issue should now be resolved, and the Personal license can be signed up for successfully now. Please let me know if you run into any issues.

Thanks,