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Unable to join team

davidU4TDQ
Participant

Unable to join team

davidU4TDQ
Participant
Participant

I have a strange subscription problem with Fusion. I'm on the startup programme. I have the licence applied to my own email address and my own team. But when I invite myself to join and sign in to the application, I'm unable to join. my own team. The option is dimmed out. I can only create a new team. If I create a new team, I can access Fusion but none of the extensions. If I go back to the manage users panel I cannot move my subscription to the newly created team. It's not even listed in the pulldown. If I go to the Team Hub I can only see the newly created team and not the team that shows in the Manage Users panel.

 

This is very confusing and preventing me from working. Any help appreciated. I do have a case number open (22121945) but wanted to see if this could be expedited because I can't get any work done. Also I can't access the support panel as it says it's down for maintenance.

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davidU4TDQ
Participant
Participant

Just giving this a bump to see if anyone has any ideas. I’m completely stuck and unable to work! Autodesk have said they’re working on it but not giving any sort of eta. This is a nightmare! Arg!

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