Community
Fusion Support
Report issues, bugs, and or unexpected behaviors you’re seeing. Share Fusion (formerly Fusion 360) issues here and get support from the community as well as the Fusion team.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to download render image - Javascript error

7 REPLIES 7
SOLVED
Reply
Message 1 of 8
Frankie.M
994 Views, 7 Replies

Unable to download render image - Javascript error

Okay, this started yesterday and is still happening today. Checked on two separate computers running different OS's in different locations with different projects. So this does indeed appear to be a server-base issue. Have checked on https://health.autodesk.com/ and nothing is flagged there.

 

Any ideas? Need to get some renders down asap.

 

Thanks!

7 REPLIES 7
Message 2 of 8
paul.clauss
in reply to: Frankie.M

Hi @Frankie.M

 

Thanks for posting! It sounds like you may be experiencing an issue similar to the discussion in this thread. Is Fusion crashing for you? 

 

Does the issue occur after a clean uninstall and reinstall of Fusion 360? 

 

I also wonder if your logs may give any input on this issue. Please gather your diagnostic log files using this procedure and attach them to this forum thread - I am happy to have a look.

Paul Clauss

Product Support Specialist




Message 3 of 8
paul.clauss
in reply to: paul.clauss

Hi @Frankie.M

 

Please let me know what operating system you are working with (Windows or Mac, version number)? Thanks!

Paul Clauss

Product Support Specialist




Message 4 of 8
paul.clauss
in reply to: Frankie.M

Hi @Frankie.M

 

Please let me know what operating systems you are working with (Windows or Mac, version number)? Thanks!

Paul Clauss

Product Support Specialist




Message 5 of 8
Frankie.M
in reply to: paul.clauss

Hey Paul,

 

Thanks for your replies - just to clarify;

 

My partner first experienced this issue two days ago, on a Windows 8.1 laptop running latest Fusion version. I immediately checked the same project and another project on my machine, laptop running Windows 7 Pro in a different location and immediately experienced the same issue. There is no 'crash per se - just the Javascript error as per my screenshot attached to my first post. Fusion works as normal. I assumed this rules out a 'broken install' or similar so assumed it was a server issue not flagged or reported.

 

UPDATE - 5th April 2018 08:30 BST - This appears to be working this morning so all good!

 

Thanks!

 

 

Message 6 of 8
paul.clauss
in reply to: Frankie.M

Hi @Frankie.M

 

Thanks for the update - I am glad to hear everything is working now. We appreciate you bringing this to our attention.

Paul Clauss

Product Support Specialist




Message 7 of 8
paul.clauss
in reply to: paul.clauss

Hi All,

 

I wanted to reach out to provide an update on this problem. While the development team has been unable to find the root cause of this issue at this time, they will be continuing to investigate this problem with high priority. We apologize for any inconveniences this may cause.

 

While this behavior is investigated, please work around the issue by downloading your renderings from http://rendering.360.autodesk.com.

Paul Clauss

Product Support Specialist




Message 8 of 8
joeljward
in reply to: paul.clauss

Just wanted to raise the dead on this thread and confirm this solution worked for us. My son is homeschooled and we use Ubuntu 22.04. Using the web version of Fusion 360, the download function has not been working, so this is our solution. He has used Blender and FreeCAD, but I am liking the ease of use Fusion 360 has built in. Would like to see native Linux support (not the 2+hours jumping through hoops installs).

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report