Unable to connect to Internet

[r.segers]

After going through this:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Lau...

and roughly a dozen forum posts with a similar topic I finally decided to make my own post. 

Initially I got a white screen and couldn't get Fusion360 to run. Hence I ran the cleanup tool and reinstalled Fusion. When starting I got this:

"Unable to connect to Internet

Please check your network connection. You need to sign into your Autodesk Account to use Fusion 360."

I scrubbed again, also deleted the autodesk folder that remained

rebooted

scrubbed again

rebooted. There really was nothing left of autodesk

- Then rebooted my router (which one suggestion)

- Checked proxy settings (no proxy is set)

- Went through several internet options suggestions
- added fusion to my windows firewall
- turned off the virus protection

Still get the same message. I really am at a dead end. 
Please DO note that yesterday Fusion was working perfectly and there have not been any security updates nor windows updates. 

[jhackney1972]

Take a look at the solution posted in this Forum article, message 7.

[r.segers]

thanks for the swift reply, however thats one of the dozen posts I went through: I do NOT have a proxy set, but i tried that any way: to no avail

I also tried to reset (turn off) the 'read only' of the directory but that does not work in windows (you can uncheck  the 'read only' as admin but the property reverts automatically). The directory was not hidden but was (and is) set to read only. However ALL directories in the user section are set to read only. Its impossible to change that. (note that the files themselves are not read only, just the dirs)

[jhackney1972]

The folder mentioned in the Forum post, message 7, cannot be Read Only.  I think you are mistaken when you say your is "automatically" read only.  Take a look at the Screencast to understand what I mean and do a simple test to prove it.

[r.segers]

Thank you for the clarification! I checked as you suggested and tthe folder is NOT read only (i can create files there). So that too is not the problem. 

[r.segers]

anyone else? problem still persists!

[rsegersHTM7N]

in the mean time I did another scrub, this time searched for anything autodesk related and removed it, then went through my registry and did the same...and the problem still persists, I really am at a dead end. 
(ah logged in under an old account, its the same 'rsegers' though)

[r.segers · Accepted solution]

to tie this thread of: after numerous other attempts to get this fixed (like installing it on another pc get it working and the moving the files to the 'broken' pc) I finally got it working after uninstalling the virusscanner. For some bloody reason that thing kept thwarting the connection even when it was turned off (Kapersky). 

[Red_Ant_Engineering]

I'm having a similar issue to you, and also have Kaspersky installed.

Fusion360 worked fine up until a few days ago, and nothing I am aware of has changed.  When you say you "uinstalled the virus scanner", do you mean you completely removed Kaspersky?

Did you then install something else that didn't knobble Fusion360?

Not keen to run an unprotected system just to get Fusion360 to work

Cheers,

Mike

[rsegersHTM7N]

Hmm, been a while. I to definitely will not run my pc without protection.
But what i recall is removing Kaspersky running Fusion (which worked once
more) instelling a new virus scanner, currently that is Avast.

Hth

Rolph

[Red_Ant_Engineering]

Thanks.

Got it to work in the end. Had to uninstall Fusion and Kaspersky, then reinstall both.

 No idea what happened to break things though.