Solved: Tutorial steps and Mc Master catalog not showing correctly

agpereirav · ‎02-11-2021

When I load any of the two above I just get a distorted page, green erratic lines and can see no text.

Any ideas what can it be?

Thank you

dsouzasujay · ‎02-11-2021

Hi @agpereirav ,

A screencast/video of what you are doing will help us to understand.

If you find my answer solved your question, please click the "Accept Solution" button

Sujay D'souza
SQA Manager
Quality Assurance
Autodesk, Inc.

agpereirav · ‎02-12-2021

Hello,

I think I attached the screenshot.

Thank you!

agpereirav · ‎02-12-2021

dsouzasujay · ‎02-12-2021

Hi @agpereirav ,

This is most likely a graphics issue.

Can you please check your graphics diagnostic information, under Help > Graphics Diagnostic

Check if the graphics drivers up to date.

Also, go to Help > About and find the build number you are using. The latest build should be 2.0.9719 (As of Feb 12, 2021)

If you find my answer solved your question, please click the "Accept Solution" button

Sujay D'souza
SQA Manager
Quality Assurance
Autodesk, Inc.

agpereirav · ‎02-17-2021

Drivers are up to date and have the latest build.

g-andresen · ‎02-17-2021

Hi,

take a look at this thread

günther

agpereirav · ‎02-17-2021

Hello Gunther,

As per your suggestion I went to that thread, and as I saw from another that rolled back the driver, I did that and it worked. Rolled back from a UHD driver to a Basic Windows driver if it helps to know.

Thank you for the help