Timeline and Data panel are replaced by black bands.

Timeline and Data panel are replaced by black bands.

kmcroyESP2Q
Observer Observer
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Message 1 of 3

Timeline and Data panel are replaced by black bands.

kmcroyESP2Q
Observer
Observer

This problem started near the beginning of July 2024. My data panel, timeline, and other features are not loading correctly. I have gone as far as making sure my product assignment seat is set to my next year's subscription and then reinstalling the program. I am running Fusion specifically in DirectX 11 mode, I am running a Radeon 6700XT GPU with the latest game-ready driver (not pro driver), a Ryzen 3700X CPU, and my display mode is in a YCbCr format which should work fine.

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Message 2 of 3

Phil.E
Autodesk
Autodesk

Thanks for posting. The best way to get help is with customer support.

 

Since you pay for subscription, you also pay for customer support. Have you contacted support?

If you see the little black icon in the bottom right corner, it's a chat agent that will help you log a support ticket.

PhilE_0-1721234735952.png

 





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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Message 3 of 3

kmcroyESP2Q
Observer
Observer

So, I may have unexpectedly fixed my own problem. Either it was fixed because I installed AMD Driver 24.7.1, or it was fixed when I switched HDCP back on.

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