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The installer is unable to find certain files during installation

SAlexandru
Explorer

The installer is unable to find certain files during installation

SAlexandru
Explorer
Explorer

Files missing during installation? Was installed as admin

<class'FileNotFoundError'>

Log attached, thanks

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Accepted solutions (1)
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jhackney1972
Consultant
Consultant

You say you installed with an Administrator Account but something is preventing access to the installation folders.  Looking at your log file it is littered with Access Denied errors to key folders.  You did not say what operating system you are trying to install on but your need to give the installation process more access.

John Hackney, Retired
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RajkumarIlanchelian
Autodesk
Autodesk
Accepted solution

@SAlexandru As @jhackney1972 called out there are a lot of access denied messages in the logs. 

Here is a knowledge article that helps resolve Errno13 that is found in the logs - https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

Rajkumar Ilanchelian
Autodesk Fusion

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SAlexandru
Explorer
Explorer

thank you for your help.

It is win 10 x64, company computer. was installed as administrator, the folders without access notification are with full control for Admin, users, everybody.

It's something with "streamer.exe" cannot move it, copy etc, "I have no permission to perform this action" notification, even for external drives. Could be related with antivirus? McAfee Endpoint security but I cannot turn it off.

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SAlexandru
Explorer
Explorer

Hello,

The problem was resolved by turning off the antivirus. this blocked the streamer.exe file

Still have some notification by antivirus:

"the file F:\Fusion 360 Client Downloader\streamer.exe, violating the rule "HappyNewBorn - Malware", and was blocked. For information about how to respond to this event, see KB85494."

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