Terms an agreement

[Zephyr958]

Hello anyone,
Since the October update, I have been usable to start fusion 360. The error message is saying I did not agree to the terms. In September after renewing my enthusiast license by agreeing to the terms f360 continued to work just fine. please help
While I wait for an answer to this question I will try removing then reinstall.
Thanks

[Zephyr958]

After removing and reinstalling Fusion 360 came up without data panel, shut down and restart apparently restored all function, its now up and running.
Thanks

[Zephyr958]

Having the same problem again today please instruct step by step where to find and sign terms and agreement.
Thank you.

[masa.minohara · Accepted solution]

Hi @Zephyr958,

I am sorry to hear that you are experiencing the issue. I had another customer with the same issue, and the steps below worked. Could you try this:

Mac OS 

1. Close Fusion 360
2. In Terminal, type the below command and press enter 
   open ~/library/ 
3. In the Subsequent Finder window (Macintosh HD > Users > %Profile% > Library), browse to 
   ~/Library/Application Support/Autodesk/Web Services
   NOTE - if you are on a version from the Mac App Store, browse to:  ~/Library/Containers/com.autodesk.mas.fusion360/Data/Library/Application Support/Autodesk
4. In the Web Services (or Autodesk for App Store) Directory, locate the LoginState.xml file
5. Right click on LoginState.xml and select Move to Trash 
6. Restart Fusion 360 

Windows 

1. Close Fusion 360
2. In windows explorer browse to   %localappdata%\autodesk\web services
3. In the Web Services directory, right lick on the LoginState.xml file and select delete 
4. Restart Fusion 360

[Zephyr958]

Just tried the windows solution, I the remove file, but would not start until I rebooted my router and my computer. Fusion360 is back up without terms and agreement error, but now up with a grey data panel apparently loading now for 20 minutes. need further instructions.

[Zephyr958 · Accepted solution]

Third restart, Fusion360 and data panel up and running.
Thanks

[nelly113113]

Just had this issue on win 7, did as instructions asked & worked like a charm.

[Anonymous]

thanks that worked