support is terrible

[sdurquhart63]

I won't waste my time anymore.

[TheCADWhisperer]

@sdurquhart63 

What is the name of your support contact - let's call this person out and get them "corrected".

[sdurquhart63]

This is the 1st time I have been able to see your response. The other times I have tried ( searched support ) nothing came up. I have been on this site ( signed in ) countless times in the last 24 hours, the last month, and the last 2 years. Just now was the 1st time I have had a notification.

I don't remember their name.

[TheCADWhisperer]

@sdurquhart63 

Well then forget them, they didn’t help anyway.

What is the issue that you are experiencing with Fusion 360?

Can you File>Export your *.f3d file to your local drive and then Attach it here to a Reply?

[sdurquhart63]

1st I tried to respond to your e-mail with the reply button.
The e-mail stopped at
(Well then forget them, they didn’t help anyway.
What is the issue that you are experiencing with Fusion 360?)
The e-mail did not say anything about not replying.
12 hours later I received an e-mail mail *delivery status notification (failure)* "message blocked".
The original e-mail had changed to Your full reply...

(Well then forget them, they didn’t help anyway.
What is the issue that you are experiencing with Fusion 360?
Can you File>Export your *.f3d file to your local drive and then Attach it here to a Reply?)
That e-mail has different choices and an attachment. ( and I'm not about to click any of them )

I'm guessing this reply won't go through when I hit "post" ( previous times I have tried to reply the post would disappear after I wasted the time to write it and the autodesk support tab would close )

[sdurquhart63]

By the way...

I don't have to have a file open for the tool library to lock up.

it does it with a " new blank file " as well

[TheCADWhisperer]

@sdurquhart63 

I only use the web-based forum to communicate.

I have the email blocked on my end.

I generally only use actual Fusion files to communicate (*.f3d, *.f3z).

Perhaps you should >>find a local partner<< that understands your unique business and industry needs. 

I took a look at your >>other posts<< and my impression is that perhaps on-site help would serve your needs the best.

How much training/experience do you have with Fusion 360?

Can you Attach examples (in the form of *.f3* files, I am not interested in mere pretty pictures) of some projects that you have successfully completed?

[sdurquhart63]

Nice how this reply just came thru but my e-mail that just came in says it was replied to 3hours ago.

I have been using fusion for 2 1/2 years both personally and at work for my "job" ( where it is supposed  save time ).

I have no problems using fusion when fusion decides to work.

I have no problems using any cad/cam system.( I have been using various cad/cam systems and teaching other people for 30 years  ).

Obviously this is just more wasted time.

[TheCADWhisperer]

---

@sdurquhart63 wrote:

I have no problems using fusion when fusion decides to work.

---

Can you Attach example of one that did work and one that does not work?

[RajkumarIlanchelian]

@sdurquhart63 Do you have a case ID as a result of your support conversation that is not yet resolved? Our support team is very passionate about helping our customers and if you believe you did not get the right support which did not solve your problem, we can certainly look into what happened. 

[sdurquhart63]

Really!!!

You don't care about anything but getting money for software that seriously flawed.

You know I have an unresolved case ID.

CaseNo: 18046101

I have been documenting everything I, fusion 360 and Autodesk support have done for the last 2 years.

( screen shots of everything, videos and screen snips of every e-mail, replies to posts that disappear when trying to post )

You know that my tool library locks up Fusion every time I try to access it.

You know that I have tried all of your useless uninstall/reinstall procedures. ( and none have worked )

You know I deleted the tool libraries like your support suggested ( and didn't work )

I have not gotten a return phone call that I requested 8/1/21 ( 4 days ago now )

This post that I am replying to didn't come thru my e-mail until this morning 8/4/21.

Super support!!!

[RajkumarIlanchelian]

@sdurquhart63 @Thank you for the case ID. We will certainly engage with the support team to understand what happened. I understand that you should not have to use the forums to get attention for a support ticket you logged and we will make any corrections internally as needed. 

I will post back here when I have had a chance to talk with our support team. We will also actively work with you to see why your tools library are not working as intended. (Couple of things to eliminate, do you have multiple monitors? We have see similar tool library issues when the UI was closed on a different monitor. Also any chance you have another machine where you can run Fusion? Want to eliminate the possibility of a hardware combination. Even on the same machine quickly creating a new user and installing Fusion to run might help to understand if there is any difference on the same machine ) 

[sdurquhart63]

No I don't have another machine to try. ( fusion worked ( though with multiple other issues ) on this machine before your last few updates.

Yes I have 2 monitors. ( they haven't changed since I originally installed your software )

I will quickly Try creating a new user and reinstalling your software for the 2nd time today 8-4-21 ( only took about an hour last time ).

I don't have anything better to do with my time.

[RajkumarIlanchelian]

@sdurquhart63 @A quick check to see what happens if you disconnect one monitor and start Fusion with one monitor would be appreciated.