Support case followup

-Nick- · ‎03-02-2022

Hi,

I have an ongoing support issue, (case No: 18712470), which was being pursued via email. However, some way into the issue it seems my email replies were no longer being received at the AutoDesk end and the case was dropped due to non reply. I then went through the chat system to try to get the issue back on track but this is deeply unsatisfactory, mainly because the only way back is via email again and my issue remains unresolved.

Unlike many other tech support systems, AutoDesk has no on-line support ticket system, something which would obviate the need for email. When email breaks down, which it does from time to time, there is no alternative communication channel proposed anywhere and the user is left hanging, which is not great.

Nick

CGBenner · ‎03-02-2022

@-Nick-

Hi Nick. Of course you can always ask any questions and get as much support as possible here in this forum, we love to help! But, for online cases, you do have an alternative in your Autodesk Account. At the top of that page should be a link to where you can view and manage any open cases that you have with Autodesk. I haven't used it in a while, but I seem to recall that you can even respond and add files etc. to open cases from this portal.

But for this current situation, I hope one of our many Fusion experts here can help you get back on track. Good luck!

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Chris Benner
Community Manager - NAMER / D&M

-Nick- · ‎03-02-2022

At the top of that page should be a link to where you can view and manage any open cases that you have with Autodesk.

I would very much like to know where that link is - I don't see it.

CGBenner · ‎03-02-2022

@-Nick-

Did you select the hyperlink in my post above?
https://manage.autodesk.com/home

Did you find a post helpful? Then feel free to give likes to these posts!
Did your question get successfully answered? Then just click on the 'Accept solution' button. Thanks and Enjoy!

Chris Benner
Community Manager - NAMER / D&M

-Nick- · ‎03-02-2022

Thanks for that! I had been pursuing that issue by email and then when that broke down asked via chat if there was a ticket system. Perhaps in future when support is given by email it might include a link to the open case.

rrahimDQ574 · ‎04-16-2023

Still my issue is remaining after multiple try please look into my problem andsort it out