super frustrated with F360 not saving uploading my files to cloud for weeks to months impeding my production

[lanparty233]

I am writing to express my deep frustration and disappointment with the ongoing file saving issues I have been facing while using Fusion 360. Despite my efforts to resolve the problem, it persists and severely hampers my productivity, hindering my ability to register my patent and utilize the software effectively.

The main issue I have encountered is the inability of Fusion 360 to save my files to the cloud system consistently. This problem persists across both of my computers, rendering the software practically useless for me. I have wasted precious months of work due to this recurring problem. Moreover, certain functions, such as "Copy" and "New drawing from design," become completely ineffective when the file has not been updated to the cloud. As a result, I have lost weeks, and at times even a month, of progress when attempting to clear the cache or reset Fusion 360 in hopes of resolving the file uploading issue.

Initially, I considered the possibility that the limitations of the free version might have led to this problem, perhaps due to exceeding file size quotas or other constraints related to the non-commercial version. In an effort to rectify the situation, I made the decision to invest in a one-year subscription, amounting to $756 AUD. However, despite my expectations, the issue persisted. The changed files still failed to upload to the cloud, forcing me to take further actions to address the problem.

In my attempt to resolve the issue, I uninstalled Fusion 360 and conducted file fixes using various programs to ensure that my computer was in optimal condition. I then proceeded to reinstall Fusion 360. Unfortunately, my frustration only grew when I realized that, even after these efforts, the software continued to fail in saving my files to the cloud. This persistent problem has left me in a state of anger and despair, as I am unable to save my current milestones or retrieve previous versions from the online cloud storage. Consequently, I am compelled to redo all modifications from scratch, which is an incredibly disheartening setback, especially considering the fact that I am now a paying customer.

One aspect of the software that particularly disappoints me is how the back-end is configured. It seems to lack the functionality to save files directly to my system and subsequently upload milestones to the cloud. Instead, it attempts to send every save operation to the cloud, creating unnecessary bottlenecks and preventing smooth workflow. Additionally, I have found no means of instructing my cloud file to request updates from my Fusion 360 app or vice versa. The current service utility only informs me about server statuses, without addressing the core issue. Even the uninstallation process proved to be problematic, as the utility failed to remove Fusion 360, necessitating the use of alternative tools.

I am reaching out to you in the hope that you can provide a solution or offer guidance on how to resolve these persistent file saving issues. As a paying customer, I believe it is only fair to expect reliable functionality from Fusion 360. I kindly request your urgent assistance in rectifying this matter.

Thank you for your attention to this matter. I look forward to your prompt response and a resolution that will enable me to utilize Fusion 360 as intended.

[TheCADWhisperer]

@lanparty233 

First of all, you can always File>Export to your local drive and never lose any work.

As far as solving your saving issue - I have not experienced this issue so I am not sure where to start the diagnosis process.  Ideally it would be with actual files and screenshots of your Data Panel.  If you could reproduce the issue on a non-proprietary dataset that would probably help in solving the issue.

Hopefully someone who has experienced this issue and found a resolution shares that resolution here.

[RajkumarIlanchelian]

@lanparty233 If you are a commercial customer you have access to our product support team and you should certainly leverage this to report your issues to the support team. This makes it easier for them to work with the engineering team to understand what could be happening. 

1. I certainly encourage you to reach out to our support team
2. In terms of what is actually happening here, the below would help to get started:

When you say that you cannot save consistently to the cloud, what is the symptom that you see in Fusion? Does the file not successfully upload to the cloud? Does the file upload get stuck (in the job status you have penning uploads)? Do you see any error?

You also mentioned that you have two machines that you are working with. If a save on machine #1 for example did not complete upload to the cloud and you wanted to pick up the work on machine #2, then the file is not going to be available. 

To start the investigation of what could be happing:

1. On machine #1 and machine #2, please launch Fusion service utility and run the reset Fusion 360
2. Start work on machine #1 and see if you hit the save issue. If you do then in product Go to help - Support and diagnostic - Get diagnostic log files. This will generate a zip file that you can attach here
3. If you are on machine #2 and the same happens logs from that file will also help

[lanparty233]

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@TheCADWhisperer wrote:

@lanparty233 

First of all, you can always File>Export to your local drive and never lose any work.

@TheCADWhisperer What format do you save your file in, as some formats need to call from your saved files in the cloud before export.

@TheCADWhisperer wrote:

As far as solving your saving issue - I have not experienced this issue so I am not sure where to start the diagnosis process.  Ideally it would be with actual files and screenshots of your Data Panel.  If you could reproduce the issue on a non-proprietary dataset that would probably help in solving the issue.

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Sorry I do not understand your meaning of dataset, in fusion 360. Could you clarify a little more please.  Dataset meaning by F360.  Is there a tool in F360 you are trying to reference too.

My New PC Spec's Here:  

My Laptop Spec's Here: 

[lanparty233]

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@RajkumarIlanchelian wrote:

@lanparty233 If you are a commercial customer you have access to our product support team and you should certainly leverage this to report your issues to the support team. This makes it easier for them to work with the engineering team to understand what could be happening. 

1. I certainly encourage you to reach out to our support team

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@RajkumarIlanchelian Thanks i will reach out to them if i can not find what i need here in the forums but i have tried everything even brought a new PC as my laptop as running out of ram. The new PC has 128gb ram

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@RajkumarIlanchelian wrote:

2. In terms of what is actually happening here, the below would help to get started:

When you say that you cannot save consistently to the cloud, what is the symptom that you see in Fusion? Does the file not successfully upload to the cloud? Does the file upload get stuck (in the job status you have penning uploads)? Do you see any error?

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I see no errors, it just dose not upload my files so i have to cancel stalled uploads all the time to the point i was losing count what milestone i was up to when wanting to save a file.

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@RajkumarIlanchelian wrote:

You also mentioned that you have two machines that you are working with. If a save on machine #1 for example did not complete upload to the cloud and you wanted to pick up the work on machine #2, then the file is not going to be available. 

To start the investigation of what could be happing:

1. On machine #1 and machine #2, please launch Fusion service utility and run the reset Fusion 360
2. Start work on machine #1 and see if you hit the save issue. If you do then in product Go to help - Support and diagnostic - Get diagnostic log files. This will generate a zip file that you can attach here
3. If you are on machine #2 and the same happens logs from that file will also help

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Once I seen 1 user means only 1 pc at a time not one IP address, I just stick to my new PC now as the laptop was not uploading anyway and I have lost all files when clearing cache trying to fix it.

Would be nice if I could ping the files on my PC I want to uploaded when viewing on web view, that way I could not abuse the ping protocol as you can set in the webpage how many time you can ping a file in a given time period.   

I have also left computer On with no firewall or antivirus to see if they could of been a problem little lone I have given access past these programs giving access to every part of Autodesk fusion 360 to the internet.

I have uploaded some logs here as attachments.

My New PC Spec's Here:  

My Laptop Spec's Here: 

[RajkumarIlanchelian]

@lanparty233 I do not see any attachments to the post. you can also send the files to me at raj.kumar.ilanchelian@autodesk.com

One another thing to check would be to see if you can reset your router. Sometimes network speeds could result in the experience you are seeing. 

[lanparty233]

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@RajkumarIlanchelian wrote:

@lanparty233 I do not see any attachments to the post. you can also send the files to me at raj.kumar.ilanchelian@autodesk.com

One another thing to check would be to see if you can reset your router. Sometimes network speeds could result in the experience you are seeing. 

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sorry @RajkumarIlanchelian I noticed i did not attach them till 6 min after i posted they are there now.

Do you want me to send the whole zip file to your email?

[RajkumarIlanchelian]

@lanparty233 Yes you can. Send the diagnosticslogs.zip

[TheCADWhisperer]

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@lanparty233 wrote:

@TheCADWhisperer What format do you save your file

*.f3d or *.f3z

Manly I just wanted to encourage you in your effort to resolve the issue as I have not experienced this issue.

[lanparty233]

@RajkumarIlanchelian I have just emailed you the Fusion360DiagnosticLogs.zip

[lanparty233]

 This an issue I noticed while using the web view. It appears that there is a discrepancy between the number of jobs displayed in the web view and the actual content of the job list. According to the web view, there are two jobs waiting, but when I access the list, it appears to be empty.

This inconsistency could be causing some confusion, as I am unable to clear the job cache on the web view. I suspect that this might be a cause of the system not downloading or stalling, as it seems to think that there are jobs in progress when there are none.

[frankWTC2B]

I am having this issue and am unable to save as nothing is uploading to the cloud. it is showing on the fusion app that it is trying to upload but online it doesn't appear. 

Did anyone find a solution for this issue?  

[RajkumarIlanchelian]

@frankWTC2B I believe we have partially at least solved your issue in this thread. If you hit this problem again please update the other thread that you started. Thank you!

[jagSJMV8]

I have the same issue with tremendous amount of design updates being lost, our tool and template libraries disappearing, and generally the system has been really unstable for about one year. 

Closing Fusion and saving the designs require that I plan 5-15 minutes to shut down the computer, otherwise I risk loosing my work.

It does not seem like the basic function of Fusion is in a positive development, and it seems like all effort is going into developing and selling add ons.

When we converted to Fusion the value was great, but today I would have stayed with Alibre as the removal of many of the advanced things that we had included are not there anymore. 

[RajkumarIlanchelian]

@jagSJMV8 Happy to connect with you to understand what is happening on your system. 

When you close Fusion are you constantly seeing messages that x number of files are still in the upload queue waiting to be uploaded message? 
Does this happen on any particular network that you are working on? Do you work in multiple environments as in location? 

[jagSJMV8]

This is the prevalent message that we get, and at times 15 minutes is not enough to close properly with large designs/assemblies.

It seems like if the cloud connection breaks everything is lost, and we are loosing templates and tool libraries. We know where to find the backups but it is more important that it does not happen

 

[RajkumarIlanchelian]

@jagSJMV8 Is it typically one file that shows up or at times you have many files that are queued up? Also, is your workflow more like, make a change, save and immediately you want to close your machine as the last thing you do? 

I am just trying to understand if the file in the queue is a last operation that happened that just does not have the time to upload to the cloud or is this more a reoccurring problem all along the session. The cause might be different for different things. 

If this is more of a workflow that the LAST design you changed is the one that is blocking you from closing Fusion then not sure if there is much to do there as based on the network we do need the time to upload to the cloud. If you close the session what ends up happening is the next time you launch Fusion and connect we will try the upload again BUT if you are working on multiple machines (work and home say) then you may not have the last file in the cloud to access in the other location because it has not completed). 

Regarding the loss of templates and libraries, this is something we are trying to identify real of improvements and in an upcoming March update we have made some changes that will hopefully address some workflows where this can happen. The instance is you work in multiple locations and rather than closing Fusion you pause Fusion.