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Suddenly Fusion crushes trying to open Download folder

11 REPLIES 11
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Message 1 of 12
ricardobocaz
263 Views, 11 Replies

Suddenly Fusion crushes trying to open Download folder

Suddenly Fusion crushes trying to open Download folder. It doesn't happens with other folders. It doesn't happens when opening the folder with file explorer or other program. I have uninstalled fusion and then install it and nothing. Any help appreciated.

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11 REPLIES 11
Message 2 of 12

@ricardobocaz So what command are you using that is asking you to browse to the download folder? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 12

In the Fusion menu, Open. 

Message 4 of 12

In the Fusion menu, "Open"
Message 5 of 12

@ricardobocaz 

File - Open - Browser to download folder - Crash
File - open - another folder - All good

I think this is my understanding. very strange but does machine restart help? Is the download folder the default that Windows creates and not a customer folder on a network or anything right? Is it on a separate drive than the C:Drive? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 6 of 12

You got it right. I also have Inventor installed and I can open the download folder with no problem at all. I've been working with fusion for months and no problem until now. The download folder is the default win folder. I'm not working in a network. Folder is working in C: drive.
Message 7 of 12

@ricardobocaz Very strange here and thinking if something in the registry is causing this. When Fusion crashes. do you get a crash report to send in to Autodesk? If so can you give me a report ID?

Rajkumar Ilanchelian
Autodesk Fusion

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Message 8 of 12

When selecting open from menu, Fusion freezes the waiting icon never stops. Then I have to close it with task manager.
Message 9 of 12

@ricardobocaz Canyon please install process monitor - https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer and then get the machine logs after running the Fusion workflows please? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 10 of 12

It just fixed somehow. I guess it was scared of process monitor
Message 11 of 12

@ricardobocaz lol. Well that is not how this is suppose to work :). Glad it is fixed but still puzzled how it came about in the first place. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 12 of 12

I'm not happy at all. I would like to know the reason for this problem if it happens again. I wasted hours trying to find out. Thanks, anyway.

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