Subscription expired read only

[rdengineering66]

Just opened Fusion and I get the following.

When I click OK Fusion opens  but this is what I see. Says subscription expired read only.

 My subscription does not expire until Jan 2022 as can be seen by the screenshot from my account page.

Any idea what the problem is? I have tried logging out, closing Fusion and then restarting and logging in but just get the same.

Thanks

 

 

[sasikanth.kollipara · Accepted solution]

Thanks for using Fusion. Sorry for the inconvenience. 

Can you check in the web interface, if you have got the right entitlement seen in the web interface? You should not have a "basic access" banner on top. This will ensure if the entitlement is incorrect or if the build you had was corrupted. 

If you are seeing the proper entitlement, then please try uninstalling Fusion and install back again to get this issue resolved. 

If my post answers your question, please click the "Accept Solution" button. This helps everyone find answers more quickly!

Regards,

Sasi

[rdengineering66]

Thanks, the uninstall/reinstall worked.

[sasikanth.kollipara]

Good that the issue is resolved for you. Happy designing!!!

[ackoons]

Same error here on a brand new laptop, brand new licence. Uninstall/reinstall has not fixed it.

[calebsalexander]

Same problem with the new install but uninstalling also doesn't work.