Student stuck in log-in loop.

[marleym]

I have a student who shows education access for Fusion 360 when logged into Autodesk. However when he goes to open Fusion 360 he is stuck in a login loop and just keeps kicking back to the Fusion login screen. 

This seems to be an issue I see on on other post, but I have not been able to follow those fixes.  

[RajkumarIlanchelian · Accepted solution]

@marleym Can you please direct message me the email ID of that student? It's likely that the student has not accepted the email invite sent to them. 

[RajkumarIlanchelian]

@marleym Thank you for the message. In our back end it shows that they do have an active account but it appears that may have used a google account to either login to say like TinkerCAD prior? There is a conflict of user IDs that shows that they have used another account to sign into Fusion. Can you please confirm that? 

[marleym]

This might be the case.  I think he might have tried to create another account to see if that would work. 

[RajkumarIlanchelian]

@marleym Wwe have reset the hub in our backend. The next login should be good. Please let us know. 

[viv_fraenkel]

Hi - this is happening to me too.  What should I do?

[RajkumarIlanchelian]

@viv_fraenkel Please send me your email ID that you used for Fusion. 

[biff_fraenkel]

i will send it

[RajkumarIlanchelian]

@biff_fraenkel @viv_fraenkel This is a stuck hub where I believe you used a tinkerCAD account to login to a Fusion account. We need to do a quick backend fix for this but likely may take time since the engineering team addressing this is gone for the day. We should have this fixed in about 8-10 hours at which point you will simply have to login again and this should be addressed. 

[RajkumarIlanchelian]

well, the problem should be addressed now :). Please login again!

[viv_fraenkel]

Okay, that's great. Thank you so much!

[ethan_nguyentran]

Hello, it appears I have this problem too. I think it has to do with Tinkercad as well after reading this thread.

[RajkumarIlanchelian]

@ethan_nguyentran @Ok. Can you direct message your email ID please ?

[ethan_nguyentran]

Ok. I have sent it.

[RajkumarIlanchelian]

@ethan_nguyentran you should be all good now. Please login again. 

[ethan_nguyentran]

It works! Thanks.

[Techedfireman]

@RajkumarIlanchelian I am trying to send you a DM and it's not working when I put your username in.  I have 3 students stuck in the loop and need your help.

[RajkumarIlanchelian]

@Techedfireman I have sent you a DM. 

[nikitabinoy]

i am also facing the same issue

[U20221D153]

I also have the same problem