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Student Account only giving Trial Access

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zfrantsen
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Student Account only giving Trial Access

Hi, I am a high school teacher on an educational license. I add students to my team using our school email addresses, rostering them individually from the online team page. Usually this works perfectly, but for some reason this year one student email is not being recognized and he is stuck in trial mode.

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zfrantsen
in reply to: zfrantsen

Is there a support chat or email I could use to resolve this? I can't think of a reason the student's email isn't recognized as part of our institution. I double checked the verification email was in his school email account. Thanks.

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