Stuck in maintenance mode.

[Anonymous]

Hi everyone, recently have been wanting to continue some projects I had (that I've now learnt to just save offline, although I thought I had) and I have been unable to access them properly as Fusion is supposedly in maintenance mode for the past 3 days.

After checking the status of the Fusion servers it all appears to be fine and no maintenance is scheduled yet this issue is still present. I've done 2 clean installations, cleared browser cache, made sure I'm not logged in to any other Autodesk programmes and it still seems to persist.

Any help would be greatly appreciated!

[Anonymous]

Diagnostic files here.

[RajkumarIlanchelian]

Thank you for providing the log files. Here is another thread calling out the same thing - https://forums.autodesk.com/t5/fusion-360-support/working-offline-maintenance/m-p/9632088/highlight/...

We are actively looking at what is causing this problem. 

[RajkumarIlanchelian]

@Anonymous James, can you please follow the other thread as we are asking for more details in that thread? 

[Anonymous]

I have tried several of the suggested solutions in that thread and no success.

[RajkumarIlanchelian]

@Anonymous Can you run the below commands and let me know what is the results you see?

nslookup developer.api.autodesk.com
tracert developer.api.autodesk.com

[Anonymous]

I had the same issue today. It seems like for some reason developer.api.autodesk.com was published in a blacklist of domains picked up by my Ubiquity ui.com network fire wall security policy. After I whitelisted it I was back working. It manifested as could not nslookup the domain on my Mac. Hope that helps 🙂