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Streamer.exe and Autodesk

SuncoastTechnicalCollege
Collaborator

Streamer.exe and Autodesk

SuncoastTechnicalCollege
Collaborator
Collaborator

Teacher laptop was doggy and I looked at task manager - I see these Streamer.exe files running and eating CPU. every time I load Fusion and then bailout it runs that streamer. I just did it a 3rd time and now its at 46% CPU after i clipped this. Whazzup with that? 



autodesk streamer.JPGup????

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HughesTooling
Consultant
Consultant

Streamer.exe is the process that updates Fusion. I noticed it ran for quite a long time after the last update, think sometimes this is why an update can go wrong. When I see the message saying a new version has landed and an option to restart, I never let Fusion do the shutdown and restart because I've had it corrupt fusion too many times. I always close Fusion, open task manager and wait until Stream.exe closes then restart Fusion myself and it's never gone wrong!

 

Don't know if you have a problem but it might be worth just closing Fusion and wait 10-20 minutes to see if streamer does actually complete the install. 

 

Mark

 

Edit, just noticed you have 2 stearmer.exe running! Never seen that before. What happens if you restart your computer, then start Fusion?

Mark Hughes
Owner, Hughes Tooling
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HughesTooling
Consultant
Consultant

@SuncoastTechnicalCollege wrote:

Teacher laptop was doggy and I looked at task manager - I see these Streamer.exe files running and eating CPU. every time I load Fusion and then bailout it runs that streamer. I just did it a 3rd time and now its at 46% CPU after i clipped this. Whazzup with that? 



up????


I'd guess every time you've started and closed Fusion a new streamer.exe has started. Try a reboot of the laptop, start Fusion once, then close and open task manager and wait for streamer.exe to do it's stuff. 

 

Mark

Mark Hughes
Owner, Hughes Tooling
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SuncoastTechnicalCollege
Collaborator
Collaborator

on My home computer - the streamer.exe seems to time out very quickly. I don't end up with multiples like the school computer 

I'm going to look at the school process again

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may be the difference between home user and lab install? 

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HughesTooling
Consultant
Consultant

@jeff_strater  Who would be best to tag in on this? Should streamer.exe even run with a lab install?

 

Thanks Mark

Mark Hughes
Owner, Hughes Tooling
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SuncoastTechnicalCollege
Collaborator
Collaborator

so streamer is looking for latest updates?   ah ha

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I now have 3 streamers even I did reinstall new lab software - If I go into Fusion each time I X out it starts a new streamer

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autodesk streamer 3 lab install.JPG

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one hour later still (3) streamers

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SuncoastTechnicalCollege
Collaborator
Collaborator

I now have 3 streamers even I did reinstall new lab software - If I go into Fusion each time I X out it starts a new streamer

autodesk streamer 3 lab install.JPG

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SuncoastTechnicalCollege
Collaborator
Collaborator

after an hour
autodesk streamer 3 lab install.JPG

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jeff_strater
Community Manager
Community Manager

Thanks, @HughesTooling - this is out of my league...  I've sent a request for someone more knowledgeable than me to comment on it.  Yes, I would expect a streamer.exe to run for a lab install (it's the only way that Fusion gets installed, I think).  But, there should never be more than one.  Also, you should, as @HughesTooling said in an earlier response, not shut down Fusion while the streamer is running.  It should be OK to do that, we should clean up that process, but I would never try this.  You should kill those streamer processes, or better, just reboot the computer - I would hope those do not come back, then try uninstalling and re-installing.  But, again, hopefully someone more knowledgeable will come along to help.

 


Jeff Strater
Engineering Director
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karina.harper
Autodesk Support
Autodesk Support

Hi @SuncoastTechnicalCollege 

I think this is a new issue - I saw this recently while testing as well. I am escalating to the appropriate team internally.

 

Cheers,

Karina

 


Karina Harper

Software QA Engineer, Fusion 360

Fusion 360 Webinars | Contact Support | EDU Support | Support Board Best Practices


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SuncoastTechnicalCollege
Collaborator
Collaborator

I just checked student lab install computers and they have no issues BUT they are version 14133 - I never even see the streamer come on in task manager in student computers 

 

my 2 - teacher lab install old version 2.0.17337 and new version V.2.0.14567 have the multiple streamers. 
I just updated to Oct 19th update manually - like I usually do  

I can manually end task in task manager - but ?? 

My home install has no issues which is auto updates

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crueby1
Advocate
Advocate

Quite a while back I reported another issue with Streamer.exe - I never had more than one going at once, but did see that after an update/reload of Fusion, it kept running for minutes after I closed Fusion again. Then, the next time I try and hibernate my PC (Windows 10), the hibernate hangs halfway through, have to hard power cycle the PC to get it back. Not the same as what you are seeing in this thread, but it IS another wierd behavior from Streamer.exe. This happens to me EVERY time fusion updates - one workaround I found worked for a while was to Sleep the PC rather than Hibernate the first time after a Fusion update. Worked fine that way till this latest update, that time even the Sleep hung partway in and had to hard power cycle the machine. Leaving it sit till Streamer.exe is done and then shutting down the machine does not help.

 

Sorry to intrude on this thread, but since the support team appears to be ignoring that other bug report, thought I'd bring it up again in the hope that while they are looking at your bug they might look for my related one too!

 

Chris

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SuncoastTechnicalCollege
Collaborator
Collaborator

thanks man,  


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SuncoastTechnicalCollege
Collaborator
Collaborator

we just updated all student computers and tested and NONE of them have the hanging streamer.  Thats good. 

my teacher computer has not been updated to Windows 10 version as of August. 
So I will report after that is updated

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drb4E8HM
Community Visitor
Community Visitor

I just returned from the weekend to find streamer.exe having run nearly flat out over the weekend. I rebooted on Friday morning and by this morning (Monday, 3 days later) the streamer.exe had clocked 100% CPU for most of that time.

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RRC-Daniel
Explorer
Explorer

Same issue here: Autodesk “streamer.exe” launches and runs indefinitely with high CPU usage after closing Fusion 360 Lab version (global, all users). Each time Fusion 360 closes, a new instance of “streamer.exe” launches as shown in this screenshot of Task Manager.

DChristmas_0-1670865402541.png

This lab version of Fusion 360 was installed for all users by running “Fusion 360 Admin Install.exe” downloaded from
https://dl.appstreaming.autodesk.com/production/installers/Fusion%20360%20Admin%20Install.exe

 

Workaround: Set a compatibility flag on “streamer.exe” for all users to run as an administrator, as shown in the screenshot below. Sometimes after Fusion 360 is updated, this compatibility flag has to be set again.

DChristmas_2-1670865599615.png

 

Hopefully this issue gets fixed in the next update of Fusion 360 Lab version.

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