Sorry, Fusion was unable to save sufficient data for Offline mode

[leerobinson32]

Every time I try to run Fusion 360 the message 'Sorry, Fusion was unable to save sufficient data for Offline mode and needs to go online' appears. I click OK (I have a healthy internet connection). I am then presented with another message 'Cannot switch to online mode either. Please check your internet connection. Application will exit now. and it shuts down. I've tried uninstalling and re-installing. I've also tried deleting the LoginState.xml file. And today I completely reinstalled Windows 10 and then Fusion again but same problem. I have this running on 2 other Laptops and they work fine. I've had this running on the PC in question fine for months but now it just wont load? Please can you assist?

[paul.clauss]

Hi @leerobinson32 

Thanks for posting! It sounds like you've worked through most of the suggestions in this article, but I'd recommend making sure you:

• Check the permissions of the Autodesk folder on the problem computer.
• Refresh the browser cache.
• Run a system scan and try booting Windows up in Safe Mode.

The steps for these suggestions are detailed in the article linked above.

Is the problem computer connected to the same network as the working systems?

Hopefully this helps us get started! Please let me know if you continue to see problems and we'll continue troubleshooting.

[leerobinson32]

Thank you for you quick reply. I tried all the suggestions in the articles including setting the permissions on the Autodesk folder, clearing the cache and booting in to safe mode with networking but unfortunately these errors kept coming. 

This has been a real challenge over the last 3 days but I have manage to resolve the situation now. For me it appeared the application was not able to detect an internet connection. I setup a hotspot on my 4G mobile and connected to that. Fusion then logged in first time without issues. The thing to note is my regular broadband has not had any issues as I use this all day every day and not changes have been made to the router or the service. I reconnected to the router again and Fusion open fine again.

This leads me to think an inherited configuration may have been set in the cloud?

I'm hoping this never occurs again but maybe this is something that can be looked in to by your developers?

Thanks again for your help

Lee

[paul.clauss]

Hi @leerobinson32 

Thanks for posting. I know that some other members of the support team have run into some issues with using Fusion 360 through the mobile hotspot. If you can share your diagnostic log files, I am happy to pass them along so the development team can have a look.

[Anonymous]

Hi!

This issue just suddenly started with me after updating my windows today.

I was able to solve it by adding the to the Firewall (Make sure both Private and Public) are ticked.

Hope it helps!

Regards,

J.

[amiphyl]

Bonsoir les fusionneurs,

Pour moi: horloge avec 2 heures de retard...

Remis à l'heure, ça marche; super

Cordi@lement

[webszaki]

Thanks this tip. Working when I use mobile hotspot.

Thanks

[muradin9a]

The following instruction worked for me

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Suf...

[bas.wels]

This is it! When the clock is off (mine was 2 hrs behind after installing Ubuntu dual boot somehow) Fusion 360 fails to start and gives this error message.

[Anonymous]

hi,

Unbelievable, same for me!!

time was 2 hours late. I force windows to sync time and it works fine now!!

because of dual boot with ubuntu, every time I restart windows after an ubuntu session time, the windows time is 2 hours late.

anyway, It's just an issu of time!!

thank's

[amiphyl]

Bonsoir à tous et merci beaucoup pour vos réponses.

Je me suis à nouveau surprendre par cette horloge avec 2 heures de retard.

Cordi@lement

[harikrishnan725]

dual boot caused the issue for me too. solved now. for those wanting a permanent fix, check askubuntu for solutions using timedatectl

[Anonymous]

I dual boot with opensuse, same thing - I keep forgetting to update the time settings in opensuse and it sets my clock back an hour. Then I go through a bunch of ... trouble to try to get fusion working again before I remember my clock is wrong in windows now! (I rarely use my linux system on this machine, so it's normally a month or two in between, plenty of time to forget.)

[Anonymous]

Fusion 360 was working fine for me yesterday. I closed Fusion 360 down cleanly yesterday evening but this morning found the PC had a BSOD reboot overnight and Fusion 360 was now throwing the two 'online' errors. 

Re-synced the time (it was 1h behind) and 'voila!' everything is now working! 

[Anonymous]

I cannot find where I complained about this same thing.  Here was the fix: I went to lunch, very depressed and frustrated, and I left Windows running.  When I got back to my desk, I hopelessly launched Fusion 360 and it came up immediately.  Maybe Windows synched its clock while I was at lunch.  Ouch.  What a waste of time.  Why doesn't Fusion 360 check the clock and put up a dialog or something, instead of failing and sending the poor user on a wild goose chase to find a proxy server that may not even exist.

[gottswinter]

THIS!

I had the same exact same issue, just solved it by only setting the time on my computer, which was running 2 hrs late. Changed nothing else, just setting the time solve my issue. PLEASE add "update your computer time" to your troubleshooting guide at https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Sor...

[Anonymous]

I have reported the urgent need to update that article multiple times.  No action yet.

I have found, so far, that with my dual boot Debian Linux/Windows 10 machine, I can leave the Windows side thinking that I'm in the Asuncion timezone (I'm really in Eastern Daylight).  I disabled auto-time setting, too.  Now I can move freely between Windows and Debian without having to reset the clock every time I boot Windows to run Fusion 360.  Of course, all Windows programs think I'm in Asuncion.  Not a problem for me because I only do Fusion 360 there.  I'd use Fusion 360 in Linux-land if I could, of course, and that would save me a truly monumental maintenance problem.

Speaking of which: it always amazes me that so many business users are willing to sign the Microsoft End User License Agreement, which puts their machines totally under the control of another business entity -- Microsoft Corporation -- whose own loyalties are primarily to its business partners, and not to its end-users.  Moreover, Windows is an ancient kernel which, over decades, has undergone a "sea change, rich and strange", accumulating countless complicating encrustations that devour untold person-years of user frustration and unnecessary, redundant re-installation of applications after things go awry.  Someday, operating systems that prioritize global economic productivity over the maintenance of private hegemonies will be dominant, but we're still living in primitive times, and so we must do as primitives must do, bowing to each local hegemony where we must do business.

[ecrockettDPYQ7]

Just wondering if anything has changed over the school summer holidays?

Fusion 360 was working with all the correct urls added to the Smoothwall's custom allowed content settings enabling students to log in. Returning to school in September we noticed that the above messages were again being displayed when students logged in. I have re-added the list of urls to smoothwall's settings - there are now duplicates but this now also shows that there are some new urls. Is there anything else that has changed?

I have checked the system time on the PC's and that is set via the server - so the PC's are showing the correct time.

Do I need install the latest version of Fusion 360 for it to work again?

Thanks for reading this.