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Solved: All Projects and Data seemed lost during transfer to Team Hub

jaccostuitje
Contributor

Solved: All Projects and Data seemed lost during transfer to Team Hub

jaccostuitje
Contributor
Contributor

Just for anyone experiencing troubles during the wished-for transfer from Personal Hubs to Team Hubs:
Don't change your email address before or during that transfer... 

Just before transferring my projects to a Team Hub I decided to change my email address associated to my Autodesk Account because I used a deprecated email address at my first sign-up years ago.

....that was a bad decision because it caused a lot of confusion with the Transfer.  

It seemed that my personal hub was lost, so I was left with an empty new Team Hub, and a new empty Personal Hub..

Thankfully Pawel from Autodesk Support was able to restore the link to my old email address and we were able to find and restore all our data. It took me a day of anxiousness however....

Pawel furthermore advised me to do the transfer of all our Projects on the webpage of the personal hub, according to him that is the most safe way to transfer your data to another Teamhub. 
And personally I decided this was the time to manually download and backup all our Projects to my local environment...:-)

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Anonymous
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Same problem here! need urgent help..!

 

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