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Simulations stucks at 1%

29 REPLIES 29
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Message 1 of 30
id00859520
771 Views, 29 Replies

Simulations stucks at 1%

For any simulation you do, even in the case of only a linear load on a bar it remains loaded at 1% and does not advance even if you leave it for a long time.

29 REPLIES 29
Message 2 of 30
henderh
in reply to: id00859520

Hi @id00859520,

Could you attach the log files zip when Job Status is showing 1% progress? (Help > Support and Diagnostics > Diagnostic Log Files).

Thank you, 



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 3 of 30
id00859520
in reply to: henderh

here is the file.

 

 

Message 4 of 30
henderh
in reply to: id00859520

Thank you for attaching the diagnostic files @id00859520.

 

We've cleared the queue for your account. New solves should be able to process now.

 

Best regards, 



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 5 of 30
roman_bonilla
in reply to: id00859520

Hi, I have the same problem, but for having Educational account can not creat a topic. May you help me please? 

roman_bonilla_0-1710632852154.png

 

Message 6 of 30
henderh
in reply to: roman_bonilla

Hi @roman_bonilla,

 

We've received that your account is stuck also through the product support channel. We're working on getting this addressed as soon as possible for you.

 

Best regards, 



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 7 of 30
henderh
in reply to: id00859520

Hi @roman_bonilla,

 

Your queue has been cleared, and you should be able to solve again.

 

We apologize for the inconvenience.



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 8 of 30
roman_bonilla
in reply to: henderh

Hi @henderh

Thank you so much for your attention. It works now. I really apreciate it.
Message 9 of 30
albertogutmar
in reply to: henderh

I have the same problem and I can't figure out a way to solve it by myself. Could you help me as well? 

albertogutmar_0-1710863382719.png

 

Message 10 of 30
henderh
in reply to: id00859520

Hi @albertogutmar,

 

You should be good to go now. Thank you for providing the log files.

Best regards, 



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 11 of 30
jpetty1
in reply to: id00859520

I am also having this problem

Message 12 of 30
henderh
in reply to: id00859520

Hi @jpetty1,

Could you attach your log files?  (Help pull-down > Support and Diagnostics > Diagnostic Log Files)
That info is needed to clear your queue.
Best regards,



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 13 of 30
osa065
in reply to: id00859520

Hello, I also have this problem with non running simulations. Could you please help me out. Much appreciated! Could i also ask the reason for this 

Message 14 of 30
henderh
in reply to: osa065

Hi @osa065,

We've cleared your queue. Please let us know if you're still having issues.

 

Our apologies for the late response. 



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 15 of 30
osa065
in reply to: henderh

Hello i am still having the same problems. It wont go past this for a very simple simulations

osa065_0-1711656984329.png

 

Message 16 of 30
henderh
in reply to: osa065

Hi @osa065,

 

Could you try again now? Your queue has been re-cleared.

 

Best regards,  



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 17 of 30
osa065
in reply to: henderh

Still not working unfortunately
Message 18 of 30
henderh
in reply to: osa065

Hi @osa065,

 

Could you try again? Your queue should be cleared. Please let us know if you're able to solve now.

 

Thank you for your patience, 



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 19 of 30
zcem1
in reply to: id00859520

Hi, I'm having the same issue. Whenever I try to simulate the solve status just remains at 5 percent and does not proceed further. Please let me know if you can help me in this regard. Attached below is my log files for your reference. Thanks. 

Message 20 of 30
henderh
in reply to: zcem1

Thank you for providing the log files @zcem1.

I've forwarded your data to development. There is no further info I can provide at this time.



Hugh Henderson
QA Engineer (Fusion Simulation)

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