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Simulation doesn't resolve

13 REPLIES 13
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Message 1 of 14
1161031
379 Views, 13 Replies

Simulation doesn't resolve

I try to do a simple simulation study and the software doesn't resolve. Breaks at 1%. I tried in another computer with my teacher account and it worked. What is the problem? Can you help?

13 REPLIES 13
Message 2 of 14
TheCADWhisperer
in reply to: 1161031

@1161031 

Can you File>Export your *.f3d file to your local drive and then Attach it here to a Reply?

Message 3 of 14
1161031
in reply to: TheCADWhisperer

@TheCADWhisperer

I think is not a file problem, because it happens with all files, the simulation section doesn't work...I mean....it worked a short period of time but now can't resolve the simulations. I don't know if it has anything to do with my account, a student account, because, on my teacher's computer (teacher account) the simulation work.

 

I can run the simulation, but the status stays like this for hours and can't resolve.

 

1161031_0-1706219036960.png

 

Do you have something in mind, some tip?

 

Message 4 of 14
henderh
in reply to: 1161031

Hi @1161031,

 

When the simulation solve is stuck at 1%, could you export your diagnostic log files and attach them here? This should help us determine what is causing the hangup.

  • Help pull-down > Support and Diagnostics > Diagnostic Log Files

Thank you,



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 5 of 14
1161031
in reply to: henderh

Hi @henderh 

 

Thank you for your tip.

Here is the Diagnostic Log Files.

 

Thank you.

Message 6 of 14
henderh
in reply to: 1161031

Hi @1161031,

We've resolved an issue on our back-end with the account. Could you try solving again, and let us know if you're still seeing the stuck job?

Best regards,



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 7 of 14
1161031
in reply to: henderh

Hi, @henderh 

 

Thank you for your help.

You fixed my problem. Now I can resolve simulation.

You think that it can happen again?

 

One more time, thank you.

 

Message 8 of 14
henderh
in reply to: 1161031

Hi @1161031,

It was a rare occurrence on our back-end, and should not happen again.

 

Best regards,



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 9 of 14
Chavezerwin017
in reply to: 1161031

Hey @henderh

I'm having the same problem and I was wondering if you could help me on this issue. 

Thank you. 

Message 10 of 14
henderh
in reply to: 1161031

Hi @Chavezerwin017,

Your queue has been cleared. Please re-submit your jobs.

 

We apologize for the inconvenience.



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 11 of 14
tkeding
in reply to: henderh

Hello,

I also have the problem with simulations stuck at 1%, could you have a look at the issue? attached my log file

Thanks & Greetings

Message 12 of 14
henderh
in reply to: tkeding

Hi @tkeding,

 

You should be good to go now. Please let us know if you're still encountering issues.

 

Thank you for your patience, and including the log files.



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 13 of 14
siriusmarine
in reply to: 1161031

Same problem here, no progress on simulations over last few days.

Message 14 of 14
henderh
in reply to: siriusmarine

Hi @siriusmarine,

 

I replied to in the other thread. I see that the solve sent earlier today has completed.

 

Best regards, 



Hugh Henderson
QA Engineer (Fusion Simulation)

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