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sign in window not opening

25 REPLIES 25
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Message 1 of 26
orginalprattaysarkar
816 Views, 25 Replies

sign in window not opening

idk what to do

25 REPLIES 25
Message 2 of 26

@orginalprattaysarkar Can you please add some more details? 

1. is Fusion launched and when you click on sign in, is the browser not opening? 

2. Is there any errors that come up and if so can you post an image? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 26

its launched but the browser window doesn't open

no error messages

Message 4 of 26

orginalprattaysarkar_0-1684418825882.pngorginalprattaysarkar_1-1684418828980.png

 

Message 5 of 26

@orginalprattaysarkar Ok. Thank you for that information. There are a series of things we can look into see what the problem could be. We first need your log files

1. Go to add/remove programs - select Fusion 360 - click on change/modify
2. This will launch the Fusion 360 service utility
3. In here run the gather system info
4. There will be two zip files generated. Please attach the diagnostic logs.zip file in here

(once you do this can you change your default browser to some other browser and see if that helps? It would be good to also know what is your default browser). This is likely some permissions that is blocking the launch of the browser but the logs will help give more information. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 6 of 26

okie!

here u go 🙂

 

Message 7 of 26

@orginalprattaysarkar Thanks for the logs. 

1.Can you please close Fusion 360
2. Go to this article - https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/7zbgTemIhA3ltRs4eACL0g.html
3. Update based on the article 
4. Now launch Fusion 360

Does this help? 

Also do you have any other Autodesk products? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 8 of 26

Yes, Autocad 2024 - English
Message 9 of 26

Yes. AutoCAD 2024

Message 10 of 26

Done! now what?

Message 11 of 26

orginalprattaysarkar_0-1684422156016.png

 

Message 12 of 26

nope, doesnt help that

orginalprattaysarkar_1-1684422259570.png

 

Message 13 of 26

@orginalprattaysarkar Ok. Looking further into this. 

meanwhile:

1. If you launch AutoCAD and sign in and then launch Fusion 360 what happens? Does the single sign on kick in? (Should allow you to launch Fusion automatically)

2. If you changed your default browser and then try to launch Fusion and sign in, does that help? What is your default browser? 

3. In your task manager do you have WEbView2 running? If so can you close it and try Fusion 360 again? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 14 of 26

my default is edge and i have tried it with chrome.

no, WEbview2 Is Not Running.

The Sign In Button In Autocad Does Nothing!

Message 15 of 26

@orginalprattaysarkar So right now both Fusion and AutoCAD cannot be logged in as I read. 

1. After installing the package that I sent you a link, did you restart your machine? if not can you please close Fusion and AutoCAD and restart your machine? 

2. It certainly looks like the version of single sign on is causing this problem. Can you please go to C:\Program Files\Autodesk\AdskIdentityManager\1.9.18.0/AdskIdentityManager.exe and see if you are able to launch the ex?

Rajkumar Ilanchelian
Autodesk Fusion

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Message 16 of 26

i cant i says that the executable cant be found

Message 17 of 26

orginalprattaysarkar_0-1684425721635.png

 

Message 18 of 26

@orginalprattaysarkar Go to  C:\Program Files\Autodesk\AdskIdentityManager what version does this show you , and can you run the exe from there? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 19 of 26

i cant and its 1.9.18.0

Message 20 of 26

@orginalprattaysarkar Ok. This is the problem then. The Autodesk Identity Manager needs to be able to launch.

1. When you are running the exe what error do you get? 

2. Go in to this forum post - https://forums.autodesk.com/t5/fusion-360-support/sign-in-via-browser-on-fusion-360-doesn-t-open-bro...

There is a post this will take you to a "Run as administrator" that needs to be unchecked. Can you please try that solution? 

Rajkumar Ilanchelian
Autodesk Fusion

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