Sign in via browser on fusion 360, doesn't open browser.

[unordmtlr]

I had a problem today when opening the software. The software asked me to sign in via a browser, which it was supposed to direct me to, but no browser window popped up. Instead, I was left with no way to log in.

I've tried:

• repairing and reinstalling the software
• running the software as an administrator
• trying a different network
• changing the main browser

OS: Windows 11

[jhackney1972 · Accepted solution]

I do not have a computer with Windows 11 at this moment but maybe go into Settings and check to make sure you have a Web Browser set to an application you have on your system.  If it is set, maybe try and change it to another just to see if it helps.

[JaneFan]

It looks like this to set default app to Edge or else on windows 11. If setting default app doesn't help, please check whether reboot computer helps or not.

[janardhansilwal]

I am also facing similar issue with the fusion after the latest update.

Tried everything what @unordmtlr did.

Also tried resetting the license information as mentioned here.

Haven't had any luck in getting the fusion to open the login window so far.

Os: winows 11 latest update

[unordmtlr]

Thank you for the answser, 😁
but sadly it didn't make any diffrence.🙁

as @janardhansilwal  mentioned, this problem came after the latest update.
that could mabye be the reason for the problem.

[janardhansilwal]

@unordmtlr 

Try installing this after closing all the instances of Fusion 360.
I was able to successfully get the login window to open and login, though fusion has still not loaded. It's still a progress though.

[unordmtlr]

This didn't seem to make any diffrence to my outcome :/.
but thanks fo the idea.

[Laurynas_Infoera]

It won't open for me either. Any updates on this issue?

[JaneFan]

Is it possible you've set Run as administrator for Fusion app? If so, please close fusion and uncheck "run as administrator" from shortcut and compatibility. Let's see whether it works for such case.
Right mouse click on fusion icon, uncheck the two "Run as administrator" checkbox and restart fusion afterwards.

[abdullakaderdina]

Hello, I have been facing the same issue and the solutions provided so far don't work. Any updates?

[JaneFan]

Hi @abdullakaderdina , sorry to know it doesn't work for you. If it is not resolved by unchecking "Run as administrator" solution in above post, would you please provide log files that we can look into what happened?

• Fusion 360 logs location:
  • Windows:
    C:\Users\(username)\Appdata\Local\Autodesk\Autodesk Fusion 360\(Alphanumeric Folder)\logs (Look for all *.log files.)
    C:\Users\(username)\Appdata\Local\Autodesk\Autodesk Fusion 360\logs (Look for all *.log files. Logs here when login is unsuccessful.)
  • macOS:
    Macintosh HD>Users>(username)>Library>Application Support>Autodesk>Autodesk Fusion 360>(Alphanumeric Folder)>logs (Look for all *.log files)
    Macintosh HD>Users>(username)>Library>Application Support>Autodesk>Autodesk Fusion 360>logs (Look for all *.log files. Logs here when login is unsuccessful.)
• Id Services Log File location::
  • Windows OS: %localappdata%\Autodesk\Identity Services\Log\IdServices.log
  • macOS: ~/Library/Application Support/Autodesk/Identity Services/Log/IdServices.log

[unordmtlr]

I've sent you link the the files from IDService log folder via private messages.

[g.awada]

changing the default browser to edge worked for me

[z5363798]

I'm on MacOS and I'm facing the same problem. I've tried changing my default browser to Safari and no luck. Anyone fixed it on Mac??

[JaneFan]

Hi @z5363798 , 

Can I know if your issue is "Sign in doesn't kick off web browser", or go to product doesn't work after inputting user name and password? And what is is your previous web browser before switching to Safari? 
Would you please try whether the two approaches can solve your issue:

1. Clear cache of the default web browser and try sign in again. 

2. Kill identity manager from Activity Monitor, or restart Mac and try to sign in again.

[JaneFan]

Hi @unordmtlr , I notice your steps on the top of this thread mentioned "running the software as an administrator

", have you tried to launch fusion directly instead of "run as administrator"? Besides, please check the identity manager version used on your computer which can be checked by "Open file location" from task manager as below image shows. 

[haziqismail]

Hello, currently facing the same issue after windows 11 update, any solution?

[unordmtlr]

My AdskIdentityManager version is 1.7.3.0.

Update!
I havent made any changes. since last time, but apparently it works for me now.
i Don't know what solved it.

[Anonymous]

Unfortunately facing the same issues after the Windows 11 update. Any further solutions to try?

[n8225]

Changing the default app for HTTPS from chrome to Microsoft Edge fixed this issue for me.