Shape Optimization 'Promote' Missing

[Anonymous]

Hi all,

I am experiencing a problem with getting my simulation results into the design workspace again. This is specifically for shape optimization, in the past I have been able to click on results, and then from the drop-down menu be able to promote the optimized body into the workspace for continued editing.

I cannot see the promote button, or infact any other button in the drop down apart from 'simulation results', which does nothing when you press on it.

This is very frustrating and yet another annoying feature in Fusion I have found which is preventing me from completing my work.

Any help is appreciated.

[MikeSmell_ADSK]

Hi @Anonymous -

I think you are running into an issue with how the new tabbed toolbar works. The Results tools are now on another tab, which is accessed by clicking on the Results button itself. Once you click on the button, rather than the dropdown, you will see all of the Results tools. On the Results Tools panel, you will find the Promote button. 

I hope this helps. 

Mike Smell

Product Manager, Fusion 360 Generative Design

[henderh]

Hi Zach,

By the way, it's not correct that we're displaying the results view while the Setup tab is active. We're curious if you know of a way in which you can get into that state (I haven't been able to reproduce it yet).
It's understandable why this situation would be confusing.

Best regards,

[Anonymous]

Hi Mike,

Yes you are right the results tab has now moved from previous versions. I have never used a previous version, which is why this was as confusing as it is. This isnt the first time and not the only situation I have encountered where Fusion displays glitches, when I came into work the next morning the results tab was visible where it usually is and working fine. I have had glitches involving lines not displaying in drawings, all the way to the browser drop down displaying even when the programme is minimised. At the moment, Fusion is really letting me down, both because of its unreliability, and distinct lack of loads of really basic features. I am a paying customer using this programme as my company cannot afford to invest in much more expensive programmes such as Solidworks at the moment. I understand this is a proccess of development, however I regularly come onto this forum to recieve no answers, and no improvements, instead we are told features are being 'considered' or 'prioritised', I am yet to see how my money is being invested into the software.

[Anonymous]

Hi Hugh,

The reason you cannot achieve the same state is because this was a glitch. One of many that I frequently come across using Fusion. I came into work the next morning, started Fusion and everything was working and back to normal. However this particular process costs cloud credits, and me restarting the process has affectively cost me money, this is unnaceptable and I would love my cloud credits replaced.

[MikeSmell_ADSK]

Hi @Anonymous -

I am sorry to hear about your frustrations with the software. I would like to get some additional clarity on some of your comments.
1. You mention a lack of loads in Simulation - can you tell us specifically what you are looking for? 
2. You mention cloud credits and want them refunded. I assume you mean for the Simulation work you have done. Is that the case? If so, I would like to learn more about this. Once a simulation is executed, the results should be automatically saved and not lost. Are you suggesting you have seen your results actually get lost from the file or have you re-run models due to the confusion about the way the Results view works? 

3. For your general Fusion performance issues, have you logged a support ticket for this? 

Thanks, 

Mike Smell

Product Manager, Fusion 360 Generative Design

[Anonymous]

Hi Mike,

1. "Lack of basic features"

2. Unable to save the results of the shape optimization. There never any confusion as to how the results view worked, the problem was that the system wouldnt display the results view, it wouldnt actually leave the set up view even after it had produced the results.

3. Whats a support ticket?

[James.Youmatz]

Hi @Anonymous ,

I can help with that! Fusion 360 Commercial Subscribers are entitled to technical support via: https://knowledge.autodesk.com/contact-support/using-my-product . In here you can schedule a call with us, or email us for an answer. You can also view this post, which describes all your support options.

I'm happy to take care of this support ticket if you want to post the ticket number after doing so. This way, we can get things logged properly. I'd definitely like to investigate the glitches you describe in more depth.

[Anonymous]

Hi James,

Excellent! This would of come in useful a few times in the past 😂.

I am unsure what you mean by ticket? or how I find the number of said ticket?

As far as glitches go, they are notoriously fickle. However I can briefly describe a couple of problems I have on a fairly regular basis. The first being crashes/screen closing whenever Fusion is trying something it dosent like, like shelling a thin feature for example, this almost always leads to the programme dissapearing (not crashing it just minimizes randomly). Another glitchy feature that occurs pretty commonly is the browser tree staying on my screen, after the programme has been minimised, however it is easy to get rid off. I have had lots of small problems like this (and the one that originally caused this post), although 99% dissapear with a quick restart they can be a little annoying.

I also get common glitches that just dont go away too, particuarly in drawing mode. Two examples of this (which i have posted to the forum before about) include lines not displaying properly regardless of the line display settings, and also the shaded area of a shaded drawing, not matching its bounding lines.

I think some of this may be down to the computer, however having functions that rely on the cloud can create problems of this nature (lagging/crashing) due to inconsistent internet speeds, a problem in my company biulding unfortunately.

[Anonymous]

a

[James.Youmatz]

Hi @Anonymous ,

A ticket number will be provided to you once you "email" support via the link I sent you. Its purely just for reference purpose. For now, we can chat here - as it seems easiest.

1.) The first being crashes/screen closing whenever Fusion is trying something it dosent like, like shelling a thin feature for example, this almost always leads to the programme dissapearing (not crashing it just minimizes randomly).

I've never heard of this before 😞 Definitely would like to see a screen recording of when this happens. What OS are you on?

2.) Another glitchy feature that occurs pretty commonly is the browser tree staying on my screen, after the programme has been minimised, however it is easy to get rid off.

It sounds like you are on a Mac! I know I see this on my Mac from time to time and I know it is something we are aware of internally and have on our radar to fix. 

Speaking to the cloud/network - the only cloud operations are data upload (save, export, etc), and some cloud commands (cloud render, cloud simulation, generative). Besides that, network should not be a factor. 

Lastly - to your revolve question. The revolve command is a 3D modeling tool. What it does is takes a 2D sketch profile (lets say an oval) and revolves that profile around an axis (etc). In the oval example revolving it around an axis would create a 3D Torus. What you are looking for is in the Move command. (Move->Sketch Objects). Note - the move may not work as expected depending on the constraints of the sketch. If any point is coincident/fixed to an area - it won't be moved. 

[Anonymous]

Hi James, cheers for the speedy reply.

My operating system is windows im afraid, just to confuse things a little more.

Thanks for the clarity on the other pionts, I will try and get a screen recording of the minimizing. For the revolving I quickly realised what was going on after i made the post which is why I edited it to just an 'a' (you cant delete messages on here?).

Have you got any ideas about the problems in 'Drawing'?

[Anonymous]

Heres an example of a crash. Its in this state that the browser bar and whichever feature bar is being used, will stay on the screen after the programme is minimised. Sometimes at this piont the programme will minimze randomly. (let me know if the screen cast isnt working, its visible in the edit comment bit but not the actual post on my screen)