Community
Fusion Support
Report issues, bugs, and or unexpected behaviors you’re seeing. Share Fusion (formerly Fusion 360) issues here and get support from the community as well as the Fusion team.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Send to 3D print utility always reverts to checked

13 REPLIES 13
Reply
Message 1 of 14
hoegge
1043 Views, 13 Replies

Send to 3D print utility always reverts to checked

Now the "send to 3D print utility" checkbox has started to always check itself again, which means it chooses Print Studio as default. This is pretty annoying, when you always want to save to file - and especially since Print Studio has been discontinued. Fusion should remember one's setting of this check box

13 REPLIES 13
Message 2 of 14
paul.clauss
in reply to: hoegge

Hi @hoegge

 

Thanks for posting! I attempted to recreate this behavior on both Windows and Mac and was unable to recreate the problem on my end - the Send to 3D Print Utility seemed to correctly remember my previously used settings whether I enabled or disabled the flag.

 

Does this issue continue to occur after shutting down Fusion 360 and restarting it? If so, this could be an error that may be solved with a clean uninstall and reinstall of Fusion 360 - it could be that an update error crossed some lines and is resulting in the flag always being enabled.

 

Hopefully this helps! Please let me know if you continue to experience problems - I am happy to assist.

Paul Clauss

Product Support Specialist




Message 3 of 14
hoegge
in reply to: paul.clauss

Hi @paul.clauss

 

Thanks for the answer. Yes - it is both on my PC and my Mac. Even if a complete uninstall and reinstall might be a workaround, it is clearly a bug in the software handling of settings. It survives closing and opening Fusion and also saving a file using the checkmark set or not, does not change the result. If I use "save as STL" by right clicking the component in the browser, the check mark is not set.

 

If Fusion cannot remember and/or set the option correctly, then it is either a bug or maybe someone thought it should be default. If Fusion cannot read / set settings due to something, that can be fixed by uninstalling and reinstalling, then it is also a bug, and should be fixed - not by reinstalling. This issue has been the case on and off for a long time on both Mac and PC. The dialog does remember correctly the choice of Print Utility to output to, so my guess is there is some kind of buggy logic concerning the "send to 3D utility" checkmark, that might be influenced by the "save as stl" command, where I think the check mark is always off by default.

Message 4 of 14
paul.clauss
in reply to: hoegge

Hi @hoegge

 

Thanks for the response! We apologize that you have experienced issues with Fusion remembering settings, particularly in the Save as STL and 3D Print dialogues. You are correct that this is unintended behavior - however, because I have been unable to recreate the issue on my end (the settings are remembered whether the box is checked or unchecked in both the 3D Print and Save as STL dialogues, it also remembered the 3D print utility to send to), I do believe that this is an issue/bug caused by an error during an update or installation. Please let me know if a clean uninstall and reinstall does help - I apologize for any inconveniences this may cause.

 

As it seems that you have been experiencing issues with Fusion not remembering certain settings in this dialogue box, I have logged a report with our development team (FUS-34527). The team will be looking into what errors either during an update, installation, or normal conditions for Fusion manifested in this problem and working to provide a fix in the future. We appreciate you bringing this to our attention!

 

Please feel free to add a screencast showing the behavior on your end to this forum thread to illustrate the problem beh...and let us know if you have any questions!

Paul Clauss

Product Support Specialist




Tags (1)
Message 5 of 14
hoegge
in reply to: paul.clauss

Hi @paul.clauss

 

Ok, I did a clean and reinstall. As suspected, no difference. Fusion still does not remember the setting. See screencast below, where I export an STL, close Fusion and reopen it.

 

By the way,

1) I wonder why don't you have a proper program / uninstall entry in "programs and features" in Windows instead of this uninstall tool? Why non comply with how all standard programs are supposed to be uninstalled? If you had an uninstaller incl. cleaning in the standard place you would probably also get fewer support cases concerning this.

2) The link to downloading Fusion 360 in the instructions does not point to a download page but to a subscription page without any trial download links

 
 
Message 6 of 14
hoegge
in reply to: paul.clauss

@paul.clauss

 

Had to add screen cast in another reply due to a forum bug, you should probably also report 🙂

 

I edited my reply, due to two typos, and when editing the reply, the screen cast in my reply was removed and you cannot insert a new screen cast.

 

 

Message 7 of 14
paul.clauss
in reply to: hoegge

Hi @hoegge

 

Thanks for the response! I am sorry to hear that a clean uninstall and reinstall did not resolve this behavior for you - we appreciate the screencast! Our development team will be looking into this behavior in the issue we logged earlier (FUS-34527) and we appreciate you bringing this to our attention.

 

You can use the Windows uninstall tool, but it will not clear your locally cached data like the clean uninstall tool will. I am unsure of why development chose to use the utility instead of the standard process - my guess would be that the Windows uninstall tool prevents any non-program data from being deleted from the localappdata folder. I have also fixed the link in the clean uninstall article, thank you for bringing this up!

 

The screencast issue is a known current limitation of our forum provider, unfortunately editing posts can often remove screencasts. This is not ideal, but please don't hesitate to create new replies when you need to attach a video.

 

Moving forward, I would like to learn more about what is preventing Fusion from remembering the "Send to 3D Print Utility" flag. Sometimes antivirus and firewall software can interfere with normal Fusion operations - does the problem continue if you temporarily disable your antivirus/firewalls? If you could attach your diagnostic log files to this forum thread I am happy to have a look to see if they provide any valuable information for troubleshooting! Diagnostic Logs.gif

 

 

 

 

Paul Clauss

Product Support Specialist




Message 8 of 14
Udo_Huebner
in reply to: paul.clauss

>> "Now the "send to 3D print utility" checkbox has started to always check itself again, .... This is pretty annoying, when you always want to save to file .... Fusion should remember one's setting of this check box...."

 

I observe this issue as well with the latest Fusion update. The send to 3D print utility (unchecked) is remembered in the active session, but the option is checked again after fusion is restarted. 

Windows 10 pro with default settings, no special GPOs, firewall and virusscanner using windows defaults.

Gruß Udo Hübner (CAD-Huebner)
Message 9 of 14
bradanlane
in reply to: hoegge

I have experienced this problem ever since I originally selected a "Print Utility" in the "3D Print" dialog. That was several years ago.

 

Whenever I restart Fusion360, the "Send to 3D Print Utility" is always checked.

 

2.0.11894
Windows 10 Home 20H2 x86_64 (19042.1466)

 

Message 10 of 14
ryan.bales
in reply to: bradanlane

I dont know that i've noticed this before but it was pretty easy to reproduce and i'll log it with the team.

Also your Fusion 360 Ver is out of date, we should be on 2.0.12164.


Ryan Bales
Fusion 360 Product Support
Message 11 of 14

This has been happening to me for a few years, and trying to send it to Cura never worked to begin with either.

 

 

orvillewrightiv_0-1656368842295.png

 

Message 12 of 14
CCphoto
in reply to: orvillewrightiv

Mid 2022 and still not fixed.

 

Message 13 of 14
zuhditest
in reply to: hoegge

mid 2023 and still no fix, always had this issue since a few years ago

Message 14 of 14
zuhditest
in reply to: zuhditest

Did anyone manage to find a fix for this?

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report