Seems that my account is splitted

schmedes
Explorer Explorer
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Message 1 of 7

Seems that my account is splitted

schmedes
Explorer
Explorer

When I login to my account I can only see my team hubs but not my private hub anymore. To get access to my private hub I have to go to https://myhub.autodesk360.com/ . then the first login leads to my team hubs. When I log off, load the website again and log in again I get access to my private hub and one of the three team hubs. But then I can´t see the two other team hubs anymore. If I am logged in into the right part of my account on the browser I can log in into the same with the desktop app of fusion 360. 

On top since a few days, I cant see the parts in the one team hub, which I can use while I see my private hub. But if I am into the account with all three team hubs I can see them...

Very complicated and annoying thing. So please help me. 

 

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Replies (6)
Message 2 of 7

sasikanth.kollipara
Autodesk
Autodesk

Thanks for using Fusion. Sorry for the inconvenience caused. 

 

Is that something in the TeamSwitcher you are not finding your three teams? 

 

Screenshot 2021-06-08 at 12.12.34 PM.png

 

Please let us know so that we can help you better.

 

If my post answers your question, please click the "Accept Solution" button. This helps everyone find answers more quickly!

 

Regards,

Sasi



 Sasikanth Kollipara 
 Sr. Quality Engineer in Fusion
Autodesk
LinkedIn
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Message 3 of 7

schmedes
Explorer
Explorer

yes. In the team switcher sometimes is only my private hub + Team hub A and sometimes there isn´t my private hub, but Teamhub A, B &C.

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Message 4 of 7

sasikanth.kollipara
Autodesk
Autodesk

That should not be the case, can you please share images of this discrepancy. we can check if something is wrong here.

 

If my post answers your question, please click the "Accept Solution" button. This helps everyone find answers more quickly!

 

Regards,

Sasi



 Sasikanth Kollipara 
 Sr. Quality Engineer in Fusion
Autodesk
LinkedIn
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Message 5 of 7

schmedes
Explorer
Explorer

Is it possible to share the photos with you only. I won´t share the team names in public...

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Message 6 of 7

g-andresen
Consultant
Consultant

Hi,

take a look at this

 

günther

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Message 7 of 7

sasikanth.kollipara
Autodesk
Autodesk

Yes, you can DM me. 

 

Regards,

Sasi



 Sasikanth Kollipara 
 Sr. Quality Engineer in Fusion
Autodesk
LinkedIn
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