Search and Refresh not clickable in the Data Panel

[Bjanders]

The Search and Refresh buttons don't react in the Data Panel. Then when I restart Fusion, they work again. Then after some time when I have had Fusion open they stop reacting again. Am I doing something wrong?

I also had a lot of projects missing from my folders, which reappeared when I restarted Fusion. I really got scared for a moment that I had lost some of my work.

Edit: Even restarting Fusion does not help now, and I can't access some of my projects. It just shows the spinning image over the project, and it does not open. My network is working, and I just had that specific project opened two hours ago, so it should be cached anyway.

Edit 2: I went to offline mode and I and was then able to open it.

[yugesh_mahure]

Thanks for sharing feedback.

If you are still facing this issue can you please share your diagnostic log files to help our team diagnose this issue further?  

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-find-and-sh...

Also please check if you are able to open/view these projects from "Open" dialog.

Thanks,

Yugesh Mahure

[Bjanders]

This happened again now. It also shows "Content last refreshed: Never", which is not true.

Opening a file via the "Open..." dialog works.

I collected the diagnostics. How do I deliver it to the Fusion team?

Edit: Going to offline and then directly back online resolved the issue.

[eerier_bleach0f]

Same issue as OP.

Fusion kept crashing over and over again (I need to get some work done).

Eventually the file I needed to work on wasn't openable because it had a blue spinning loading wheel and the search/refresh buttons where greyed out. 

Luckily restarting Fusion fixed the issue.

Until restarting won't like with OP and I won't be able to get any work done.

So hopefully we hire some bug testers instead of relying on unpaid hobbyists. And also stop rushing every new feature out. I pay to use this software not twiddle my thumbs while I pray it'll work

Logs attached

[eerier_bleach0f]

Drag/drop it here to upload the diagnostic files:

[Bjanders]

I know how to attach files here in the forum discussions, but I don't want to upload diagnostics files for everybody to read without knowing what they contain, and I don't want to use time to investigate what they contain.

[chrisQX8DX]

i have the same issue, most of my projects folders are empty in the data panel, content refreshed say never and search and refresh buttons are inactive. with file>open i can see they are still there .. what's going on ???

[MartinMajewski]

Same issue here. Sometimes, search and refresh work after a restart of Fusion, but oftentimes, the data panel is unusable! 

Fusion 2.0.19215 arm64 [Native]
Active Plan: Subscription
macOS 14.5 (23F79) on Mac15,10

[joshua_sniffen]

Thank you. Going Offline Mode and then back also fixed for me. Restarting software and computer didn't help and I was going insane.

[FrodoLoggins]

This would happen intermittently the past 6 years but only got bad a week or two ago. I don't think restarting Fusion would help. Just toggled offline mode and that's fixed it so far. Logs attached.

[FrodoLoggins]

Well that didn't last long. Can't open a file I just uploaded because the refresh button is greyed out

Switching online mode works but then I just get this:

[FrodoLoggins]

Again. What a joke

[gus.grubba]

Same here. Switching to offline and back to online makes it work.