Repeated Failed Update

pia · ‎12-09-2020

I am unable to open files and keep receiving the following message:

The update failed to complete. Please check your internet connection and restart your computer when you're ready. If it fails again get the diagnostic log and contact us through the Fusion 360 Help and Support Forum for help.

jhackney1972 · ‎12-09-2020

You are using an outdate Transport Layer Protocol. I will assume you are using Windows, if not, you will need to find the equalivant in your operating system. Go to Windows Control panel, Internet Options, Advanced Tab. Scroll down to the Security section and make sure Use TLS 1.2 is checked. Restart your computer. This should allow you to do the Fusion update.

John Hackney, Retired
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