Re-subscrition / Backup

PslWooden
Explorer Explorer
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Message 1 of 6

Re-subscrition / Backup

PslWooden
Explorer
Explorer

Help needed!
I visited today on autodesk's account management page and noticed that for some reason there isn't any active subscription for Fusion360. I contacted Autodesk via chat and turned out that credit card had expired and because of that auto renewal had failed. Chat guy told me that they have sent me an email about it but I didn't found any (yes I checked the spam folder). Anyhow now I don't have subscription and I don't know how long Fusion will continue to work. Even chat guy couldn't tell me that. He also mentioned that it would be wise to backup all the projects before re-subscrition. So the question is: is there even 0.5% possibility that all my projects would disappear when I buy new subscription for same account I have used now? If so, how do I backup all my projects without doing it by hand selecting one by one.

P.S. Goodbye legacy subscription with fixed price...

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Accepted solutions (1)
503 Views
5 Replies
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Message 2 of 6

Phil.E
Autodesk
Autodesk
Accepted solution

Your data is associated with your account, which is associated with your login ID. If you don't change either of those and simply pay again, your account will be activated again. Let me know if you have any problem renewing.





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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Message 3 of 6

PslWooden
Explorer
Explorer

Hi @Phil.E !

So happy to hear that! Is it really so that my legacy subscription cannot be renewed? That's a big amount of money I'm losing in the future only because I didn't receive any warning about problems with auto renewal...

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Message 4 of 6

Phil.E
Autodesk
Autodesk

I'm sorry but are you saying someone at Autodesk told you that you cannot renew your subscription?





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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Message 5 of 6

PslWooden
Explorer
Explorer

Yes. This is direct quote from conversation I had with Autodesk's customer services via chat:
"Unfortunately we cannot re-activate expired licence. The system tries to renew the licence several times, if it fais, the subscription expires"

From my point of view this is quite rigid protocol. I use Fusion360 practically every day in my work and I haven't got even a smallest sign that there is a problem with my subscription or renewal. Software still claims that I have active subscrition.

PslWooden_1-1606888350823.png

 

 

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Message 6 of 6

Phil.E
Autodesk
Autodesk

Sent you a PM.





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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