Program wont run / Windows 10 Pro 64bit

Anonymous · ‎03-02-2020

Fusion 360 doesn't seem to want to run on my laptop. I have tried disabling my AV and Firewall and running the install as admin but it still didn't help. I used the clean uninstaller as well before re-installing and it still didn't help. Kind of stuck here.

System Specs

Dell Latitude 3580

Windows 10 Pr 64 bit - build 18363

Intel i7-7500 @ 2.70Ghz

8GB RAM

256 M.2 Drive

Dual video adapters - Intel HDGraphis 620 and Radeon R5 M430

MoshiurRashid · ‎03-02-2020

Does it show any error message? How is it behaving?

Moshiur Rashid
Autodesk Certified Instructor
ACP | CSWE

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Anonymous · ‎03-03-2020

No Error msg. I double-click the icon to launch the program, my cursor spins for second then northing.

Nothing launches, nothing flashes, there is no service running.

Anonymous · ‎03-03-2020

log

Anonymous · ‎10-10-2020

Was there a fix to this? I'm experiencing the same issue. Trying to run Fusion 360 Personal.

I've set McAfee to allow access by the .exe files specified elsewhere in this forum, tried several removals and reinstalls, and still all I get is a spinning disk for a little while and then nothing. System: new Dell XPS-15 Touch Screen, running Windows 10 Pro, 64 GB RAM, NVIDIA GeForce GTX Ti. Windows 10 is version 2004, build 19041.508.

No Fusion-related Processes are running.

Help! Thanks....

Jeff Mutter

g-andresen · ‎10-10-2020

Hi,

@Anonymous wrote:
, tried several removals and reinstalls,

Did you use CLEAN UNINSTALL?

günther

Anonymous · ‎10-11-2020

Gunther,

Thanks for your response. Yes, I also used Autodesk's clean uninstall, with the same result.

Jeff

jhackney1972 · ‎10-11-2020

The attach log file is incomplete. It is about half the length of a normal autodesk.webdeploy.streamer.log. I wonder if the process defined in Message 4 in this forum post would be helpful to you.

John Hackney, Retired
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Anonymous · ‎10-12-2020

Thanks, John! In the procedure you suggested, in the Username\AppData\Local\Autodesk folder my installation only has the folders Common and webdeploy plus the streamer log file and a logfile for fusion360.cleaner, so I didn't follow it. Should I delete any of these items?

I did re-uninstall, run the cleaner, and re-install, running as Administrator, and got a longer logfile (attached).

Thanks for your help!

Jeff

jhackney1972 · ‎10-12-2020

I see no issues in the log file. Did you restart Windows and then try and run Fusion 360?

John Hackney, Retired
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Anonymous · ‎10-13-2020

Thanks for looking the file over, John. Yes, I did restart my system, then tried to launch Fusion 360 both as Administrator and by simply clicking the desktop icon. No luck -- got the spinning circle for about 15 seconds, then nothing, and no Autodesk apps or processes running in Task Manager, either.

I also checked the McAfee security logs and there were no security concerns or items blocked.

This is a new machine, running Win10 Pro. Fusion worked on my older (2015) machine, running Win10 Home, so I believe the internet connection is adequate. I'm at a loss....

Thanks for your help!

Jeff Mutter

Anonymous · ‎10-13-2020

I just found the attached "fusion360.cleaner.log" file, which appears to show several errors. Do these shed any light on the problem?

Also, the streamer.log file has several warnings this time...again, are they a concern?

Thanks again!

Jeff

jhackney1972 · ‎10-13-2020

The autodesk.webdeploy.streamer.log is the same one you posted in an earlier message, same data and time and I do not see an errors in it. The fusion360.cleaner.log shows the failures due to the face that the folders did not exist in the first place. The last line is the important one. I have no suggestions at this point to move forward. I am thinking now that it has something to do with your Windows configuration.

John Hackney, Retired
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Anonymous · ‎10-13-2020

Sorry about that, John, I thought Fusion 360 generated a log when the installer was run. I re-installed it just before I sent that file. I'm not sure why it's the same file (presumably an earlier version of the log).

Okay, assuming the issue is with Windows...any suggestions what might be causing this or where I can start looking? Google hasn't been much help, and my searches have all led back to this forum.

Do you have any thoughts on what I should start looking at? Something to fuel the Google engine?

Thanks!

Jeff

plattes · ‎11-01-2020

Was this ever fixed? Did you get it to work?

I'm having the same issue. Fusion 360 worked several weeks ago and now it stopped working (nothing happens when I click on the icon).