Profile Picture not updating

[Anonymous]

Hey there

I just updated my profile picture in my autodesk account but when using a360 it shows my old one, tried updating like 3 times with no luck

Thanks for your help

[paul.clauss]

Hi @Anonymous

Thanks for posting! I am seeing your profile picture as a blue, mirrored, and white rendering of a model - is this what you changed to or the old profile picture?

I changed my profile picture a few months ago and found that it took a couple days to update to the new profile in certain locations. My old profile picture is still actually shown in some locations (the Kudos chart on the main support board page is an example of this). My picture is shown correctly in A360, however, so it may be that it will just take a few days to go through. 

Please let me know if your picture does not seem to update by the end of the week and I am happy to see what we can do!

[Anonymous]

Thanks for the fast reply @paul.clauss

That's indeed the picture I want to show when working on my projects but unfortunately I'm getting this one (old profile pic) when visiting A360

Anyway I'll wait until next week and report back any changes

Thanks for your help!

[Anonymous · Accepted solution]

So my profile picture updated today Sunday 10-09 and Here's what you need to do:

Just wait hehe, It does take awhile to update in A360 but you don't need to upload it 5 times or deleting cache, or any other crazy stuff. Just patience

Thanks to all who replied, I appreciate the help!

[MichaelT_123]

Hi Mr Clauss,

I am experiencing the same problem as cfmoreno.

The logo/picture is visible on the account profile page however forum's picture record suffixes are blanc.

Should I do something more to force update?

Regards

MichaelT

[paul.clauss]

Hi @MichaelT_123 

Thanks for posting. It can take a couple days for all the pictures to update - I'd give it about a week. After a week, please let me know here if you are still having problems and I'll reach out to the forum team.

[MichaelT_123]

Thanks Mr Clauss

I have updated profile about two weeks ago. It is not the argent issue anyway. Hopefully it will find its resolution.

Regards

MichaelT

[paul.clauss]

Hi @MichaelT_123 

Thanks - please send me a private message including the email address you use to sign into Fusion 360 and I'll escalate to our back end team.

[ArtStudio]

I waited a week, its not updating on the program, but it works on the website.