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Problem opening the project

akiezel
Explorer

Problem opening the project

akiezel
Explorer
Explorer

Hello there! 

I am writing witha a hope for help, currently I am working on a project in my work, and after yesterday I cannot open the design anmymore! I never had any problems similar to this one, and I am confused what happened. 
I am working on newest Fusion 360 version on Windows 10.
I might have an idea what could happen (other projects do open without a problem)- yesterday I added 2 files from thingiverse (2 connectors, as I didn't want to model them myself at this stage yet) but I might uploaded one and used it in this design, but I thionk second didn't upload properly (I uploaded the 2nd one properly to my project today morning but it didn't help).

I am not sure if I can share my screenshots here, but I can paste a message:
when I try to open:" We cannot perform this operation.
Fusion isn't able to open tis design at the moment. Please try again later or contact us." 

when I try to download offline catche: *screenshot*


text in error pop-up window is blank (so only red "X" icon error with no text). 

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Phil.E
Autodesk
Autodesk

The error message indicates you may have deleted a reference.

 

Are any of the related designs in the trash can (found in the web view of your data)

Recycle bin ATEAM.png





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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Phil.E
Autodesk
Autodesk

Can you please provide diagnostic logs?

 

  1. Open Fusion on the machine where the design was made, go to Help
  2. Support and Diagnostics
  3. Diagnostic log files

 

Thanks,





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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