Problem at startup

[toretto_88]

Good afternoon! There were problems when starting after the update. Your report id: 324591349

[toretto_88]

[toretto_88]

Reinstalling the video card driver did not solve the problem

[Steven_Gao]

Thanks for reporting this issue. This is a known issue and I'm asking the development team to take a look again.

Thanks,

Steven

[toretto_88]

Reinstalling the program solved the problem. Thanks! I'll be waiting for an answer.

[toretto_88]

I tried reinstalling the program several times and it didn't help. I deleted the program using the Fusion utility.

[toretto_88]

Will there be a solution to the problem? I have projects pending.

[Steven_Gao]

Did you update the driver of your graphics display card to the latest version?

Thanks,

Steven

[toretto_88]

Yes. I have updated the drivers for the graphics card

[toretto_88]

Updating the graphics card driver helped to remove only the OpenGL-related error. When logging into the program, an error is still issued.

[toretto_88]

OC Windows 8.1. The problems started after the last update, it broke everything.

[toretto_88]

Report

[toretto_88]

Will there be any advice on solving the problem?

[LishuangLu]

@toretto_88 , thanks for reporting! I'd like to confirm with you on below things to understand the problem. 

• Do you mean after installing the latest Fusion 360 build, it can't be launched anymore? 
• Are you running on a Win8.1 OS? 
• It seems Fusion can be started with one reinstallation, but failed to launch later even with reinstallation. 
• Have you tried with Reset Fusion 360 provided by the Service Utility? 
• Can you help use the Service Utility to collect your System info and share with us? 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Ove...

Thanks for your support! 

Regards, 

-Lisa

[Steven_Gao]

Besides Lisa's questions, from the log file, the crash happens when Fusion tried to launch login dialog. Can you have a try to login with other Autodesk product such as Autodesk Desktop App, then launch Fusion 360?

Thanks,

Steven

[toretto_88]

Good afternoon! I tried to use the utility. I did the repair first, then the reset. The situation has not changed. The error still crashes.

[toretto_88]

Installed 3ds max 2016 has not been used for a long time, the license has expired. But the program runs without errors.

[toretto_88]

Files that cause a failure and an error is issued

[toretto_88]

File

[toretto_88]

Yes I work on Windows 8.1 OC. After the update, the program stopped running.