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Possible multiple accounts (?)

8 REPLIES 8
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Message 1 of 9
SC_Precision
1413 Views, 8 Replies

Possible multiple accounts (?)

I "believe" I may have multiple accounts which probably happened out of confusion with Fusion 360, and the general Autodesk account.  Now, I can not seem to access a project which was shared to me through one address which I "thought" was the email I used with Fusion360, but can not see the project in my Fusion 360 projects.  During the confusion, I think I set up a new autodesk account, but I am not confident in anything I have done at this point.  I do have an account that has been in use for some time with a lot of data and projects, I don't want to lose that one.  The AVA was confused by my request, understandably! 

 

 

8 REPLIES 8
Message 2 of 9
paul.clauss
in reply to: SC_Precision

Hi @SC_Precision

 

Thanks for posting. One way to determine if you've logged into Fusion 360 using multiple accounts on your computer is to check for alphanumeric IDs as described in this article.

 

If you do find that you have more than one alphanumeric ID in the "Autodesk Fusion 360" folder, please send me a screenshot of the alphanumeric IDs you see there - I'm happy to do a reverse lookup on my end and help figure out next steps! Please let me know if you have any questions.

Paul Clauss

Product Support Specialist




Message 3 of 9
SC_Precision
in reply to: paul.clauss

I think I need to send a separate PPT where I have copied a pile of screen shots and other info.

 

In summary - I had two autodesk accounts, and one fusion 360 account.  But in the confusion I do now have two accounts in both locations.  So I "think" we just need to delete an account from both Fusion, and Autodesk.  Then associate a new email with my primary Fusion and Autodesk accounts.  Details in a PPT attached:

Message 4 of 9
SC_Precision
in reply to: SC_Precision

And by the way THANKS for the quick reply and detailed instructions.  I know I am in good hands now!  Boy can I blunder things !!

Message 5 of 9
paul.clauss
in reply to: SC_Precision

Hi @SC_Precision

 

Thanks for the explanation - the Powerpoint was very helpful. As this will need to be handled by the Accounts team, I've created case #14403595 with them to have a look. You should be hearing from them via email (at the email address associated with your forum handle) shortly.

 

Please let me know if you have any questions or do not hear from the team - I'm happy to assist.

Paul Clauss

Product Support Specialist




Message 6 of 9
SC_Precision
in reply to: paul.clauss

Awesome Paul!  Thanks for the assistance, look forward to getting it straight once and for all! 

Message 7 of 9
SC_Precision
in reply to: paul.clauss

I have not received any email from support yet, I expected it would be within 24 hours.  Is there a way I can check on that case number?

Thanks as usual!

 

Message 8 of 9
paul.clauss
in reply to: SC_Precision

Hi @SC_Precision

 

Thanks for posting! I've reached out to the team to try to push your case along and you should be hearing from them shortly.

 

You can view your support cases by going to manage.autodesk.com and selecting "View my support cases:"viewsupportcases.png

 

 

Feel free to reach out whenever you have questions!

Paul Clauss

Product Support Specialist




Message 9 of 9

I am facing the same problem my previous account doesn't exist anymore and all my projects were in that account, how can i get that account back instead of this new one

 

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